Coordonnateur de l’admission / Care Coordinator

CBI Health; Remote; CAD 80,000 - 100,000; Full time

Job summary

Un fournisseur de soins de santé communautaire recherche un coordonnateur des soins. Ce rôle consiste à gérer efficacement les aiguillages et à offrir un service à la clientèle de haute qualité. Le candidat idéal a au moins 2 ans d'expérience dans un rôle similaire, une formation en administration de bureau médical et d'excellentes compétences en communication. Ce poste à temps plein est basé à Toronto, avec un taux horaire de 20 à 24,10 CAD.

Benefits

Formation continue et développement des compétences

Assurance santé, dentaire et vision

Opportunités de gestion

Qualifications

• 2+ années d'expérience dans un rôle de service à la clientèle.
• Expérience réussie dans la réservation multi-sites.
• Anglais courant, le français est un atout.

Responsibilities

• Coordonner efficacement les aiguillages et gérer les informations référentes.
• Fournir un service à la clientèle exemplaire.
• Effectuer des tâches administratives générales.

Skills

Service à la clientèle

Communication professionnelle

Planification et organisation

Capacité analytique

Travail d'équipe

Multitâche

Education

Formation postsecondaire en administration de bureau médical

Job description

Posting Details

• Posted: December 22, 2025
• Full-Time

Locations

• 5300 Cote des Neiges Suite 200 Montreal QC H3T1Y3 CAN
• 3175 Chemin Des-Quatre-Bourgeois Suite 15 Quebec City QC G1W2K7 CAN
• 3300 Bloor Street West Suite 900 Toronto ON M8X2X2 CAN
• +2 more locations

Job Details

(English following)

Le coordonnateur des soins, qui relève directement de son chef d'équipe, travaillera en étroite collaboration avec les sources d'aiguillage, les cliniques et les autres intervenants, au besoin, afin de gérer les aiguillages au moyen d'un processus efficace et efficient qui donne lieu à un accès approprié aux soins. Le coordonnateur des soins est responsable de fournir un service à la clientèle de haute qualité qui dépasse les normes et les attentes de CBI Health et des intervenants et sera responsable d'une gestion optimale des références.

• Conditions de travail : à distance
• Taux horaire: $20-24.10

Working at CBI Health Group

If your passion is helping others and you want to make a real difference in the lives of people and families in your community, CBI Health Group has everything to help you advance your career. As one of Canada's largest and most successful healthcare companies, we are pleased to offer a wide variety of rewarding opportunities and exciting career prospects, including skills‑based training, mentoring and continuing education.

Key Responsibilities / Accountabilities and Time Allocation

Effective Referral Coordination and Data Entry - 60%

• Reviews funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow up on missing medical information prior to assessment for select assessments.
• Screens for any potential conflict of interest in referrals received.
• Accurately schedules assessments and treatments, confirming clients in the scheduling system within targeted timelines and in accordance with SLAs.
• Uploads referral and medical information, completes client profile in ClinicMaster, ensuring accurate data entry.
• Completes files and follows up with referral source for any missing information.
• Conducts oneself with integrity and aligns with best practice and CBI policy, including privacy policy.
• Collaborates with Team Lead to resolve gaps in execution and identifies opportunities for improvement to the team, program, and/or service.

Provide exemplary customer service - 30%

• Communicates with clients and funders in a timely manner regarding scheduling and information management.
• Utilizes effective customer service strategies to answer phones/emails, take messages and provide timely follow‑up.
• Maintains knowledge of privacy, confidentiality, and code of conduct policies.
• Develops relationships with referral sources to become a trusted advisor, building on comprehensive knowledge of referral source needs.
• Facilitates navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately.

General Administration - 10%

• Works to meet or exceed funder referral requirements regarding process management and operational efficiency.
• Communicates barriers to Team Lead when achieving KPIs.

Knowledge, Education and Experience

• 2+ years previous experience in a customer service role.
• Post‑secondary education in medical office / business administration, or equivalent.
• Track record of successful client experience in multi‑site booking.
• Healthcare experience is an asset.
• Strong professional communication skills in English. French is an asset.
• Customer experience skills.
• Planning, organizing and multitasking skills.
• Analytical ability and ability to solve complex problems and make decisions.
• Ability and flexibility to work with multiple stakeholders.
• Ability to work in a team and independently.

Why work for the CBI Health group

• Among the largest and most diversified healthcare companies in the country.
• Provides sophisticated employee training and education programs.
• Committed to community engagement.
• Development plans help maximize potential.
• Recognition programs ensure hard work is acknowledged.

What CBI Health offers you

• Continuous learning and skills development, including management opportunities.
• Training and mentoring from a national network of experts.
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits paid 100% by the employer.

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better.

Commitment to Diversity and Inclusion

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. We are committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

Declaration of Equal Opportunity

CBI Health recognizes the importance of a diverse, inclusive workforce and values the unique experiences and perspectives that each applicant brings. We invite all qualified individuals to apply.