Contents Manager

24 Hour Flood Pros; New Brunswick; On-site; CAD 55,000 - 80,000; Full time

Job summary

A leading flood restoration company in Canada, New Brunswick, is looking for a Mitigation Contents Manager. This role involves overseeing the full lifecycle of personal property handling, supervising a team, ensuring adherence to safety standards, and maintaining client communication. The ideal candidate will have prior leadership experience, strong communication skills, and a commitment to quality service. Compensation ranges from $55,000 to $80,000 annually, and the role may require flexibility in hours.

Benefits

Health insurance

Opportunity for advancement

Vision insurance

Qualifications

• Prior leadership or supervisor experience in restoration, moving/logistics, or warehouse management.
• Experience with packouts, property handling, or insurance restoration.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and mentor a team of Content Technicians.
• Oversee thorough inventory of all affected contents using industry tools.
• Direct safe handling, packing, wrapping, and labeling of items.

Skills

Leadership experience

Communication skills

Organizational skills

Empathy

Attention to detail

Ability to multitask under pressure

Job description

Full Time • 24 Hour Flood Pros of Charlotte

• Health insurance
• Opportunity for advancement
• Vision insurance

At 24 Hour Flood Pros, we specialize in water and fire mitigation support services, including expert contents packout, odor removal, and smoke/soot cleaning. As a trusted name in disaster recovery, we’re committed to restoring not only homes—but peace of mind. Through advanced techniques, detail-driven documentation, and compassionate service, we ensure that each customer’s property is handled with the highest standard of care and professionalism.

We are seeking a Mitigation Contents Manager to lead our contents division. This leadership role is ideal for someone with experience in restoration or logistics who thrives on organization, accountability, and customer service. You will oversee the full lifecycle of personal property handling—from on-site packouts through warehouse management to final delivery—on residential and commercial water/fire loss jobs.

Key Responsibilities

Supervise and mentor a team of Content Technicians, ensuring consistent training, performance, and adherence to protocols. Lead by example with professionalism and care.

Inventory & Documentation

Oversee thorough inventory of all affected contents using industry tools (e.g., Encircle, DASH, Moisture Mapper). Ensure detailed documentation, tagging, photo logs, and chain of custody compliance.

Direct safe handling, packing, wrapping, and labeling of items for transport. Ensure that all personal property is treated with respect and attention to avoid damage or loss.

Serve as the primary contents liaison for homeowners, property managers, and insurance adjusters. Provide updates, resolve concerns, and maintain transparency throughout the process.

Warehouse & Logistics Management

Oversee intake, vaulting, storage organization, and digital tracking within the warehouse. Maintain order, cleanliness, and separation of cleaned vs. contaminated items.

Manage the re-delivery and unpacking of contents, ensuring items are returned in proper condition, accurately inventoried, and with customer satisfaction.

Enforce OSHA and IICRC safety standards for team operations. Ensure PPE usage, safe lifting, and contamination precautions are followed at all times.

Willingness to assist physically when needed—especially on larger moves, complex jobs, or training days. Must be capable of lifting up to 70 pounds as needed.

Qualifications

• Prior leadership or supervisor experience in restoration, moving/logistics, or warehouse management (preferred).
• Experience with packouts, property handling, or insurance restoration (strongly preferred).
• Excellent communication skills—both verbal and written—with a focus on empathy and professionalism.
• Strong organizational skills and attention to detail.
• Familiarity with digital documentation and inventory apps is a plus.
• Ability to prioritize and multitask under pressure.
• Commitment to safety, punctuality, and high standards.
• Clean driving record and ability to pass background check.
• Full-time availability, with flexibility to work occasional weekends or after-hours during emergency situations.

Compensation: $55,000.00 - $80,000.00 per year

Emergency Water & Flood Restoration Careers

About 24 Hour Flood Pros™

Here at 24 Hour Flood Pros™, our mission is to bring the best and fastest response service to emergencies at residential and commercial properties throughout the entire country. We’re looking for skilled technicians, along with those who are passionate about helping people in their time of greatest need. Whether you have experience in flood, fire, or plumbing emergency response, give us a call or visit us online to learn more about how you can help the 24 Hour Flood Pros™ team.

Dedicated Team Members

We’re looking for those, first and foremost, whose passion and values align with our mission to provide the best and fastest emergency response service. Even if you don’t possess skills across all our service areas, if you’re willing to take constructive criticism, dedicate yourself, and put the people in need first, we might just have a place for you. All the skills in the world won’t compensate for lack of dedication to this work, which requires our team to respond to emergency situations at all times of day and night.