Content Designer/UX Writer

Raise; Toronto; Hybrid; Full time

Job summary

A leading company in the banking and financial services sector is seeking a Content Designer for a 12+ month contract. The role involves designing solutions for the Investments Mega Journey, collaborating with cross-functional teams, and ensuring content meets governance requirements. Ideal candidates will have a strong foundation in content design methodologies and effective communication skills.

Qualifications

• Strong working knowledge of Content Design methodologies.
• Ability to prioritize user needs and pain points.
• Effective communication and collaboration skills.

Responsibilities

• Creates content artifacts for digital media.
• Collaborates with cross-functional teams to define user experiences.
• Conducts content design audits and manages translation processes.

Skills

Content Design methodologies

Technical understanding of Content Design

Verbal and copywriting skills

User-centered design

Effective communication

Job description

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Duration: 12+ month contract (with potential extension)

Location: Required to work in work in-office on Monday, Tuesday, and Thursday and working remote on Wednesday and Friday.

What will the designer be working on?

The designer will be working on designing solutions for the Investments Mega Journey which include services and platforms that caters to both clients and internal advisors and is presented in a web responsive format. The designer will work closely with a cross-functional team and various stakeholders to define the experience and requirements to meet business objectives and user needs.

What are the main responsibilities of the role?

• Creates content artifacts for digital media to exchange information, elicit emotion and facilitate interaction

o In the form of UI content, accessibility content, labels, explanatory text, hidden or alternative text, metadata, support and go-to-market content to explore, communicate intent, and validate ideas for complex systems and inter-related client experiences

• Understand the problem/opportunity and use ‘design thinking’ methods to formulate solutions

• Collaborate with the design team and cross-functional partners to align on solutions and its delivery

• Partners with peers to shape and develop non-textual content (i.e. iconography, information graphics, imagery and data)

• Performs Content Design audits where appropriate

• Collaborates with Legal, Compliance, and Regulatory teams to ensure all content satisfies governance requirements while still meeting clients’ needs

• Manages end-to-end translation process with internal and external partners

• Apply content guidelines and standards to ensure solutions adhere to tone and voice

What capabilities makes the designer you’re replacing (or current designers on your team) successful?

• Strong listener to understand the problems and objectives of each initiative

• Organized and excellent content management practices

• Critical thinking that sparks conversation while inviting and responding to feedback

• Ability to take direction and define the needs and path to progress work into completion

• Effectively communicate and collaborate with team, partners, and stakeholders

• Ability to adapt their processes and discern high-value activities needed based on scope and timelines

• Comfortable to work on multiple projects and at times require quick turn-arounds

• Strong project and time management skills

• Good understanding of accessibility standards

• Pro-active and responsive

• Comfortable in presenting their work to larger audiences

• Understands and employs mobile-first thinking

• Open to different point of views and willing to learn new concepts and approaches

What does the future state of success look like for the new designer?

• Solid understanding of team, domain, platforms, users, and ways of working

• Established relationships and understanding of team members and ways of working

• Applies critical thinking to project initiatives, gaining clear understanding and discern high-value activities that will help meet objectives

• Engaging and leading ideation workshops

• Crafting research plans and performing agile tests to inform and validate solutions

• Contributes and adapts to the improvement in our standards and processes

• Comfortable adapting in every-changing landscape of product, business, and user needs

• Produces solutions and assets based on timelines and scope

• Firm understanding of content standards and processes

• Confident, personable, and kind

What are the must have skills (4-5 max)?

• Strong working knowledge of Content Design methodologies

• Strong technical understanding and expertise in Content Design practice theory / tools

• Strong verbal and copywriting skills

• User centered design foundation (Prioritizing user needs, pain points, behaviors)

• Effective communication & collaboration skills

What are the nice to have skills (3-4 max)?

• Product design experience with understanding of product development practices

• Leading and facilitating workshops

• Has worked with large design teams and multiple stakeholders (Product/Business/Technical partners)

• Research and user testing

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design

• Industries

  Banking and Financial Services

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