Consultant, Digitization & Automation

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in the Americas is seeking a Consultant for Digitization and Automation based in Toronto. You will provide tier 2 support for HR applications, manage user permissions, and ensure compliance with internal policies. Ideal candidates have over 3 years of experience in HR systems like SAP SuccessFactors and possess strong analytical skills. The role offers an opportunity to contribute to the improvement of HR technology solutions within a diverse and inclusive workplace.

Qualifications

• 3+ years of experience in technology-related roles, preferably with HR systems.
• Strong understanding of HR processes and organizational complexity.
• Proven experience managing role-based permissions and HRIS security protocols.

Responsibilities

• Provide Tier 2 technical support for HR applications.
• Manage user system access and related service requests.
• Ensure HRIS updates align with governance models.
• Identify and mitigate risks in system procedures.
• Create procedural documentation for HR applications.
• Support projects through business analysis.
• Facilitate user acceptance testing.

Skills

Experience with HR systems (SAP SuccessFactors, PEGA, ServiceNow)

HR processes and organizational complexity understanding

Role-based permissions management

Strong analytical skills

Attention to detail

Effective communication skills

Data analysis skills

Coaching and training abilities

Tools

SAP SuccessFactors

PEGA

ServiceNow

Job description

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Requisition ID: 246803

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

As the Consultant, Digitization and Automation, you will be responsible for supporting the Sr. Manager, Digitization & Automation in delivery of HR technology solutions to drive continued improvements and resolve HR Product issues escalated from various HR functional areas. Contribute to the overall success of Digitization and Automation globally, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies, and procedures. This team is a Product Owner team for all HR tools & technologies in HR.

Is This Role Right for You? In This Role You Will:

• Provide Tier 2 technical support for HR applications, resolving system issues escalated from HR Services.
• Manage user system access, SAP SuccessFactors Role‑Based permissions, and related service requests.
• Ensure HRIS system updates are aligned with governance models and internal policies.
• Identify and mitigate risks in system procedures through automated processes.
• Create and maintain procedural documentation for enhanced or newly developed HR applications.
• Provide business analysis support to projects and initiatives by working closely with the product owners.
• Facilitate and assist in business user acceptance testing.
• Collaborate with technology teams in the coordination and scheduling of system updates and system configuration.
• Participate in meetings and collaborate with stakeholders to support business asks.
• Analyze user trends and research best practices in HR technologies to provide insights to product teams.
• Perform data analysis to resolve issues and support decision‑making.
• Coach and upskill team members through knowledge sharing and training.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.

Do You Have the Skills That Will Enable You to Succeed? We’d Love to Work With You If You Have:

• 3+ years of experience in technology‑related roles, preferably with HR systems such as SAP SuccessFactors, PEGA or ServiceNow.
• Strong understanding of HR processes, programs, and organizational complexity.
• Proven experience managing role‑based permissions and HRIS security protocols.
• Strong analytical and problem‑solving skills.
• Attention to detail and ability to manage multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Fluency in English is required; French or Spanish (written and spoken) is considered an asset.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.