Concierge Non Union

Sienna Senior Living; Kitchener; On-site; CAD 35,000 - 45,000; Full time

Job summary

A senior living community in Kitchener is looking for a Concierge to ensure excellent customer service and assist residents and visitors. You will be responsible for addressing enquiries, greeting visitors, and providing clerical support. Ideal candidates should have grade 12 education, strong communication skills, and a customer-focused attitude. Join a team dedicated to enhancing lives through support and connection.

Qualifications

• Completion of grade 12 education is required.
• Strong communication skills are a must.
• Customer service experience is necessary.

Responsibilities

• Respond to resident and visitor enquiries diplomatically.
• Promote excellent customer service in interactions.
• Greet visitors and conduct mini tours.

Skills

Excellent verbal and written communication skills

Positive attitude and proven customer service skills

Proven organizational skills

Ability to multitask

Computer proficiency with MS Office

Education

Completion of grade 12 education

Job description

Overview

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must Haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.

Bonus Points For Having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.