Community Support Worker III Complex Needs

CASS Human Resources; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Calgary is looking for a part-time Community Support Worker III to help clients with complex needs achieve empowerment and community inclusion. You will assist in daily living skills and build positive relationships while adhering to high ethical standards. Candidates require post-secondary education in Human Services and must have effective communication skills. A vehicle and Basic First Aid certification are necessary. This role represents a valuable opportunity to make a meaningful impact on marginalized populations.

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to maintain confidentiality while working with clients.
• Knowledge in supporting adults with developmental disabilities is preferred.

Responsibilities

• Establish respectful and professional boundaries with clients.
• Assist clients in progression and monitoring of goals outlined in their ISP.
• Support individuals to live independently and manage daily living skills.

Skills

Verbal and written communication

Positivity

Adapt communication styles

Confidentiality

Supporting adults with developmental disabilities

Education

Post secondary education in Human Services

Tools

Basic First Aid/Emergency First Aid certification

Valid driver's license

Job description

Posted Thursday, January 22, 2026 at 9:00 a.m. | Expires Friday, January 30, 2026 at 8:59 a.m.

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavor to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent part-time position located in SW Calgary.

Working days will be on Mondays to Fridays roughly from 11:00-16:00, totaling 25 hours per week.

A vehicle is required for this position.

This posting closes on January 29, 2026.

Program Summary

The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary

The Community Support Worker III (CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.

This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).

The CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts. Models of support are developed and provided to clients utilizing best practices and individualized planning.

Key Responsibilities

Client

• Establish respectful and professional boundaries while developing positive working relationships with clients;
• To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
• To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
• Ensure client preferences are reached to the fullest extent possible;
• Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
• Support relationships between clients, their support network and other community members;
• Research community resources that can help support the client’s current desires and needs.

Agency

• Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
• Responsible for checking email communications at the beginning of every shift;
• Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
  • Monthly timesheets
  • Monthly expenses
  • Client Monthly Summaries
  • Hazard Reports
  • Staff Incident & Near Miss Reports
  • Client Incident Reports
• Actively participate in the CASS Health & Safety program, and adhere to Health &Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
• Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
• Work closely with the Coordinator/designate and team; Provide regular updates regarding any changes/concerns pertaining to the supported clients

Culture

• Model and demonstrate CASS values in all interactions with clients, staff and community.
• Demonstrate respect and collaboration with all internal and external stakeholders.
• Demonstrate an ability and willingness to give and receive honest, balanced feedback.
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals and other applicable professional bodies.
• Embody the core values of CASS

Key Knowledge and Skill Sets

• Ability to maintain confidentiality
• Strong verbal and written communications
• Ability to approach situations with positivity
• Ability to adapt communication styles
• Knowledge in supporting adults with developmental disabilities preferred

Required Education

• Post secondary education in Human Services

Other Required Skills

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are considered assets

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.