Community & Discord Manager

Pearl West; Vancouver; Hybrid; CAD 69,000 - 98,000; Full time

Job summary

A dynamic consumer brand agency is seeking a Community & Discord Manager to oversee the internal creator community for TikTok Shop. This role involves managing community engagement, coaching creators, and driving performance through strategic initiatives. The ideal candidate will thrive in fast-paced environments and have experience in community management and influencer marketing. Offering a competitive salary of $50,000–$70,000, along with performance bonuses and remote flexibility.

Benefits

Performance-based bonuses

Equity opportunity

Access to creator resources and training

Qualifications

• 2–4+ years experience in community management or social media.
• Deep understanding of TikTok culture and creator behavior.
• Highly organized and able to manage high-volume community engagement.

Responsibilities

• Own and manage the internal creator Discord community.
• Build and execute the creator engagement strategy.
• Coach creators on content quality and performance optimization.

Skills

Community management

Influencer marketing

Excellent communication

Organizational skills

Fast execution

Job description

Company Overview

We build consumer brands differently — with the speed of a startup, the discipline of private equity, and the creative engine of a high‑performance growth team. Think of us as a mini Unilever, but leaner, faster, and designed for direct‑response success.

We operate multiple brands generating $40M+ in annual revenue, each built on a 3‑year scale‑and‑exit model, supported by centralized shared services across media, creative, operations and product.

Our mission: Build brands that leave lasting impressions — and exit them at their peak.

Our culture is built on:

• 🏆 Competitive Greatness
• ⚡ Speed to Execution
• 💪 Team Empowerment
• 🎯 Relentless Ownership

If you thrive in fast‑moving, community‑driven, performance‑first environments, this is your team.

Role Overview

The Community & Discord Manager owns the internal creator community experience for TikTok Shop. You will be responsible for building a vibrant, high‑performing creator ecosystem that drives weekly GMV through engagement, coaching, education, events, and direct communication.

You’re part community architect, part coach, part operations manager — ensuring our hundreds of internal creators are informed, motivated, and delivering performance‑aligned content.

This is a full‑time North America role with high visibility, high accountability, and direct impact on revenue.

Key Responsibilities

• Own and manage the internal creator Discord community, ensuring it is active, organized, and performance‑driven.
• Build and execute the creator engagement strategy including events, announcements, incentives and challenges.
• Coach creators directly on content quality, best practices, TikTok Shop features and performance optimization.
• Run daily community operations — answering questions, moderating discussions, sharing updates and directing creators to resources.
• Host bi‑weekly coaching sessions or AMAs, supporting creators on trends, hooks and performance tactics.
• Develop channel structures that support education, communication and collaboration (announcements, wins, inspiration, peer chat).
• Surface top performers and inactive creators to the Creator Partnerships Manager for incentive or re‑engagement strategies.
• Create digestible TikTok updates and distribute them to keep creators informed about platform changes.
• Maintain the resource library — best‑performing hooks, starter kits, FAQs, selling guides and trend recaps.
• Collect creator feedback via polls, surveys and community discussions to improve the program.
• Drive creator retention through recognition programs, incentives and ongoing support.

Key Performance Indicators (KPIs)

• Creator engagement rate inside Discord (daily active users, message participation, session attendance)
• Creator content output per week
• GMV generated by internal creators
• Creator retention, activation rate, and churn reduction
• Response time and quality of community support

Success Benchmarks (30–60–90 Days)

30 Days

• Learn all systems, creator archetypes, and community workflows.
• Take ownership of daily Discord operations.
• Launch the updated community engagement calendar.

60 Days

• Host your first coaching sessions and implement new engagement formats.
• Improve community response times and overall participation.
• Launch a resource library and trend‑sharing workflow.

90 Days

• Deliver measurable lift in creator output and GMV.
• Build a scalable community framework that supports 300+ active creators.
• Establish monthly challenges, incentive programs and coaching systems.

Required Skills & Qualifications

Must‑Have

• 2–4+ years experience in community management, creator relations, influencer marketing, or social media
• Deep understanding of TikTok culture, creator behavior, and social‑first content
• Excellent communication and relationship‑building skills
• Experience hosting events, workshops, or live coaching sessions
• Highly organized and able to manage high‑volume community engagement
• Fast execution and a proactive mindset
• Experience using Discord communities at scale

Nice‑to‑Have

• Familiarity with TikTok Shop, GMV Max, or social commerce ecosystems
• Background in content creation, trend analysis, or creative strategy
• Experience building creator programs or educational resources

Who Should Apply?

✅ YES — Ideal Candidates

• Natural community builders who love connecting people
• Creators or creator‑ecosystem operators who understand content
• High‑energy communicators with a coaching mindset
• People who thrive in high‑speed, high‑impact environments
• Operators who want direct influence on revenue through community

🚫 NO — Do Not Apply If

• You dislike hosting discussions or coaching creators
• You prefer predictable, low‑interaction roles
• You struggle with organization or high message volume
• You avoid taking initiative or owning outcomes

Why Join Us?

• Build and lead the central hub of our entire creator ecosystem
• High autonomy with direct impact on weekly GMV
• Work with elite growth, media, and creative operators
• Be part of a high‑performance culture that values speed, clarity, and results
• Massive opportunities for role expansion as community scales

Compensation & Benefits

• $50,000–$70,000 annual salary
• Performance‑based bonuses
• Equity opportunity
• Flexible hybrid/remote structure
• Access to creator resources, training and events

Application Process

1. Resume submission
2. Community strategy assessment
3. Interview with Creator & Community Leadership
4. Live Discord walkthrough / scenario test
5. Final interview + offer