Commercial technical support Advisor - HVAC

The Groupe Master; Quebec; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading HVAC-R company in Quebec seeks a Technical Advisor to provide post-sales technical services, troubleshoot issues, and assist with equipment start-ups. Candidates should have a college diploma in refrigeration or building mechanics and be bilingual. This role offers competitive benefits, including healthcare, retirement plans, and flexible remote work options.

Benefits

Medical and dental coverage

Retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Professional association membership reimbursement

Early vacation program

Flexible remote work policy

Qualifications

• Strong understanding of control systems.
• Knowledge of welding, electricity, or gas installations considered an asset.
• Initiative, resourcefulness, diplomacy, and courtesy.

Responsibilities

• Troubleshoot and diagnose issues over the phone and on site.
• Manage repairs with suppliers.
• Assist with equipment start-up in collaboration with contractors.

Skills

Knowledge of refrigeration and hydronic systems

Good communicator

Bilingualism (French/English)

Education

College diploma in refrigeration or building mechanics

Job description

The technical advisor will have as main responsibility to assure a technical service after sales to the customers.

What you will accomplish with us:

• Troubleshooting and diagnostics over the phone and on site;
• Manage repairs with suppliers;
• Assist with the start-up of equipment sold in collaboration with the contractor;
• Document claims;
• Write commissioning assistance and site visit reports.

What You Bring to Our Team:

• College diploma in refrigeration or in building mechanics, or any combination of relevant training and experience as a refrigeration technician;
• Good knowledge of refrigeration and hydronic systems;
• Good knowledge of control systems;
• Knowledge of welding, electricity or gas installations will be considered an asset;
• Good communicator;
• Initiative and resourcefulness;
• Diplomacy and courtesy;
• Bilingualism (French / English) - Need to interact on a regular basis with our internal and/or external Master Group collaborators across the country. After evaluation, it has been determined that no other solution can meet these professional obligations.

Competitive Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We\'ve been the HVAC-R leader and one of Canada\'s Best Managed Companies since 2010. As the country\'s leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It\'s good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.