Commercial Insurance Account Representative - Hybrid

Cowan Insurance Group; Hamilton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian insurance firm in Hamilton is seeking a Commercial Account Representative. The successful candidate will manage client accounts, negotiate renewals, and provide exceptional service. Ideal candidates will have a minimum of 3 years of commercial insurance experience, a RIBO license, and strong communication skills. Join a supportive team and enjoy a hybrid work environment with competitive benefits.

Benefits

Competitive salary

Comprehensive benefits from day one

Company-matched Retirement Savings Plan

Training and development courses

Community involvement opportunities

Qualifications

• Minimum 3 years commercial insurance experience is required.
• RIBO license is mandatory.
• Ability to manage multiple tasks and prioritize is essential.
• Attention to detail and strong organizational skills are necessary.
• Excellent verbal and written communication skills are required.

Responsibilities

• Directly interact with clients to manage requests efficiently.
• Negotiate terms with insurers for renewals and endorsements.
• Build and maintain relationships with insurance carriers and clients.
• Assist with insurance submissions and prepare proposals.

Skills

Commercial insurance experience

Client management

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Education

RIBO License

Canadian Accredited Insurance Broker (CAIB)

Chartered Insurance Professional (CIP)

Tools

Epic

Excel

Word

Policy Works

Job description

Overview

Are you currently an Account Manager, Client Solutions Manager, Client Service Representative or the like with a background in Commercial Insurance? If so, our Commercial Account Representative posting may be a fit for you! The successful candidate would report into the Manager, Commercial Operations and will be working closely with the Commercial Account Executive to service a book of business. You will apply your knowledge in commercial insurance to counsel and assist customers in their insurance needs and aligning personal efforts to support the organization’s strategy, business goals and value proposition to our clients. You’re passionate about providing professional, friendly customer service and advice to our clients. You are a people person who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues. You are detail-oriented with strong problem-solving skills that will enable you to put together solid solutions for our clients.

What you will do

• Direct interaction with clients to manage day to day requests in a timely manner
• Manage renewal information gathering
• Negotiate renewal and endorsement terms with Insurers
• Make recommendations for coverage enhancements
• Build strong relationships with insurance carriers and clients
• Assist in the preparation of insurance submissions, proposals and summaries of insurance
• Guide technical support staff with daily tasks to enhance the customer experience
• Negotiate terms on new and renewal opportunities for accounts not handled within the Commercial Marketing team

What you will bring

• Minimum 3 years commercial insurance experience
• RIBO licensed required
• Ability to manage multiple tasks effectively and prioritize competing demands
• Attention to detail and strong organizational skills
• Excellent communication skills, both verbal and written
• Computer skills required, Epic, Excel, Word, Policy Works
• Team player who recognizes the benefits of collaboration with fellow team members
• Canadian Accredited Insurance Broker(CAIB) or Chartered Insurance Professional (CIP) designation(or working toward designations) would be an asset

Who we are

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to : age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.

LI-Hybrid