Commercial Door and Dock Technician Service and Installation

Sentinel Dock & Door Solutions; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Ottawa is seeking a Commercial Overhead Door & Dock Technician. The role involves providing service and installation, requiring technical expertise in overhead door systems. Competitive pay of $25-$35 per hour with relocation assistance and a signing bonus for eligible candidates. The candidate should have strong communication skills and a valid driver's license. A comprehensive benefits package is included.

Benefits

Comprehensive benefits including dental and life insurance

Signing bonus

Relocation assistance

Company provided cell phone and power tools

Qualifications

• Experience with overhead door and dock systems is required.
• Strong communication skills and customer service proficiency are essential.
• Valid driver's license is mandatory.

Responsibilities

• Perform installations and commercial repairs for clients.
• Prepare work orders and complete necessary reports.
• Provide recommendations based on inspections.

Skills

Proven experience as a Commercial Overhead Door & Dock Technician

Strong communication skills in person and by phone

Skilled in customer service and relationship management

Experienced as a Lead Technician

Proficient with reports and work orders

Technical expertise in overhead door systems

Comfortable with hand/power tools

Valid driver's license

Tools

Hand/power tools

Lifts

Company provided work truck

Job description

Overview

Sentinel Dock & Door Solutions is a Canadian company that provides commercial dock and door services. Established in 2025 by Trivest Partners, a private equity firm, Sentinel was formed through the acquisition of several regional service providers: Lenworth Building Services, Pro Door & Dock Systems, Mar-Lin Dock & Door, Door Doctor and Secord Docks. These companies specialize in the installation, repair and maintenance of overhead doors, dock levelers and related equipment for commercial and industrial facilities.

Join the Door Doctor team! Door Doctor is an established company in the overhead door and dock industry with locations across Ontario and Quebec. Door Doctor has been in business for over 40 years. We are looking for a Commercial Overhead Door and Dock Technician for service and/or installation in the Ottawa area. Relocation assistance and a signing bonus are available for experienced technicians considering a move.

Visit to check us out.

Position details

• Job title: Commercial Overhead Door & Dock Technician
• Location: Ottawa, Ontario
• Job type: Full-time, Monday to Friday, 7:30 AM – 5:00 PM
• Pay: $25-$35 per hour (based on experience)
• Signing bonus and relocation assistance: available for successful candidates outside the Ottawa / Eastern Ontario region

About the role:

As the Commercial Technician you will work closely with management and the administration team to fulfill service and installation requirements for our commercial clients, Monday to Friday from 7:30 AM to 5:00 PM. A comprehensive benefits package is included. The company also supports workforce development, including assistance for an assistant and related career opportunities.

Key Responsibilities

• Customer service, commercial repairs and/or installations
• Prepares work orders for clients and completes other required reports
• Prepare quotations and provide recommendations to clients based on on-site inspections and observations
• Clearly communicate findings and recommendations to clients, management and administration including current and future service needs, repairs and any suggested equipment replacements for door and dock systems
• Performs all work in a company provided truck
• Works in partnership and communicates with management and administration in relation to fulfilling service requirements for commercial clients
• Performs as an integral part of the client-focused team all working together to serve our clients

Qualifications and Skills

• Proven experience as a Commercial Overhead Door & Dock Technician
• Strong communication skills in person and by phone
• Experience as a Lead Technician working alongside an assistant is a plus
• Skilled in customer service and relationship management
• Proficient with completing reports, work orders and job documentation
• Technical expertise in: overhead door and dock systems; electric operator installations and repairs; low-voltage wiring; high-speed doors, gate operators and dock equipment; pedestrian doors (asset)
• Comfortable with hand/power tools, lifts, ladders, torches
• Welding framing and cladding experience is considered an asset
• Valid driver's license required
• Able to work independently, solve problems and take initiative
• Willing to work occasional overtime
• Experience as an IC (independent contractor) not required but noted

Schedule & Benefits

• Schedule: Monday to Friday, 7:30 AM – 5:00 PM
• Pay: $25-$35 per hour
• Overtime pay
• Company provided work truck
• Company cell phone and power tools
• Comprehensive benefits including: dental care, disability insurance, extended health care, life insurance, vision care
• Signing Bonus & Relocation Assistance available to successful candidates outside the Ottawa / Eastern Ontario area