Commercial Banking Advisor

RBC; City of Moncton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Moncton is seeking a Commercial Banking Advisor to cultivate relationships with business clients and internal partners. This role involves collaborating with Relationship Managers to deliver tailored solutions and a superior service experience. The ideal candidate will have customer service skills, approximately 2 years in a sales support role, and be bilingual in English and French. The position offers full-time employment with a commitment to training and employee engagement.

Qualifications

• Approximately 2 years of demonstrated excellence in a service and sales support role.
• Proven customer service skills in a financial or services industry.
• Bilingual in English and French.

Responsibilities

• Partner with Relationship Managers to deliver solutions to clients.
• Manage onboarding products and services for clients.
• Act as a service champion for CFS clients.

Skills

Customer service skills

Sales support

Bilingual: English and French

Interpersonal skills

Time management

Education

Post-secondary education in business administration or financial management

Job description

Job Description

Are you interested in building and growing your career with RBC cultivating relationships with business clients and with internal partners? By joining RBC as a Commercial Banking Advisor (CBA), you open the door to an exciting career in Commercial Financial Services (CFS). This is your opportunity to become a critical member of a results‑oriented team, a key partner to Relationship Managers and CFS clients.

This role will be attractive to individuals who have a passion for helping business clients and delivering a superior service experience. Individuals who may already be working in the financial, retail or service industry, have some experience being part of a sales team, are comfortable with clients and committed to continuous learning and self‑improvement are most likely to thrive in this critical service and sales support role.

Performance success in the role will be measured by a variety of metrics for required business activities, client experience and revenue growth. RBC’s commitment to training, coaching, personal and professional development, diversity and employee engagement provide the foundation for everyone to succeed. Some CBAs may develop over time into Relationship Managers or other Specialized Sales roles based on demonstrated sales capability and learning agility.

Key Accountabilities

• Partnering with Relationship Managers to enable the identification, planning and delivery of solutions to client and prospects.
• Enabling delivery of the best sales solutions with Relationship Managers based on strong knowledge of client’s operational requirements (primarily Cash Management and Deposit Solutions).
• Deliver the best‑in‑class Onboarding experience by coordinating the on‑boarding of products and services for existing and new clients.
• Act as service champion for our CFS clients; responding to client concerns by thoroughly analyzing the situation, searching for solutions, identifying and leveraging appropriate partners to resolve client concerns. Serve clients well by proactively reviewing the ever‑changing day‑to‑day banking needs and recommending the best solutions for the client. Actively participate in ongoing contact programs to forge strong relationships with clients by staying in touch.

Experience & Required Capabilities

• Approximately 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice, responding to client requests and navigating your organization to solve client issues.
• Proven customer service skills in a financial or services industry e.g. retail, hospitality.
• Bilingual in English and French.

Target Audience

Whether working inside RBC or externally, individuals who have worked in client‑facing roles for several years will be attracted to this role. If you thrive in a collaborative team environment, have helped identify client needs through a comprehensive discovery process and have a passion for providing service and resolving problems you may be ready to be part of our commercial banking team.

Skills/Attributes

• Team player who contributes to client experience and team sales results.
• Ability to gather data and prepare proactively for meetings with clients by providing value‑added content and presentation materials.
• Relationship building skills: ability to quickly develop lasting relationships through your strong interpersonal and communication skills.
• Excels at partnering in the execution of client relationship strategies.
• Time management skills: aligns time commitments to priorities.

Education

Post‑secondary education at college or university level in business administration or financial management e.g. BBA, B. of Commerce OR equivalent on‑the‑job learning.

Diversity

We are committed to employment equity and equal opportunity and will provide workplace accommodation in accordance with applicable human rights legislation. Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.

Additional Job Details

Address: 644 MAIN ST:MONCTON

City: Moncton

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-17

Application Deadline: 2026-01-07

Equal Opportunity Statement

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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