Collision Repair Customer Experience Specialist

Boyd Autobody & Glass; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable automotive service provider located in Nanaimo is seeking a Customer Service Representative. This role involves providing exceptional customer experiences in-person, via phone, and email, managing customer relationships, and supporting insurance processes. Candidates should have a High School Diploma and at least one year of customer service experience, ideally in the automotive industry. This position offers competitive hourly pay between $20 - $25, along with excellent benefits such as medical coverage and ongoing training opportunities.

Benefits

Competitive Pay

Medical, Prescription Drug, Dental & Vision

RRSP with company match

Annual Paid Vacation Time Off

Career Growth Opportunities

Ongoing Training

Qualifications

• 1 year Customer Service experience, ideally in Automotive Industry.
• Valid driver’s license required.
• Ability to function well in a fast-paced environment.

Responsibilities

• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair.
• Prepare repair orders with proper documentation.
• Manage communication with customers and insurance partners.

Skills

Effective communication

Multitasking ability

Friendly demeanor

Knowledge of Google platform

Strong attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

A reputable automotive service provider located in Nanaimo is seeking a Customer Service Representative. This role involves providing exceptional customer experiences in-person, via phone, and email, managing customer relationships, and supporting insurance processes. Candidates should have a High School Diploma and at least one year of customer service experience, ideally in the automotive industry. This position offers competitive hourly pay between $20 - $25, along with excellent benefits such as medical coverage and ongoing training opportunities.