Collections Specialist (Credit Controller)

Clarivate; Ottawa; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A global information services company is looking for a Credit Controller/Collections Specialist to join their team in Ottawa, Canada. This permanent full-time role involves managing the collection of overdue invoices and requires at least 1-2 years of experience in financial services. The ideal candidate will hold a Bachelor’s degree, have strong communication skills, and proficiency in MS Office. This position offers a hybrid working model with 2 days per week in the office.

Qualifications

• 1-2 years of experience in a financial services role.
• Proficient level of MS Office including Excel.
• Proficient level of other languages, besides English.

Responsibilities

• Work with minimal direction on overdue debt collection.
• Provide support/copy documentation as required for claims.
• Account reconciliation and issue resolution.
• Maintain accurate performance statistics.
• Produce reports for debt analysis.

Skills

Financial analysis

Communication

Problem-solving

Negotiation

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office including Excel

Job description

We are looking for a Credit Controller/ Collections Specialist to join our Collections team in Belgrade. This is an amazing opportunity to learn more about credit controlling & reconciliation processes. The team consists of 11 people and is reporting to the Senior Manager of Collections. We would love to speak with you if have previous experience in the field of finances & would like to develop in the credit controlling field.

About You

– experience, education, skills, and accomplishments

• Bachelor’s degree or equivalent work experience.

• 1-2 years of experience in a financial services role.

• Proficient level of MS Office including Excel

It would be great if you also have . . .

• Proficient level of other languages, besides English.

• Previous experience in credit controlling.

What will you be doing in this role?

• Work with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails and mail.

• Provide appropriate support/copy documentation, as requested by clients or required to support claim for payment; research client queries and provide appropriate responses in a timely manner.

• Account reconciliation to align with client accounts - some research into payments will be required; interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.

• Maintains accurate individual measurement and performance statistics.

• Produce reports relating to debt analysis as required

About the Team

This role works as part of a global collections team & is focused on the collection of overdue invoices and managing aged debts portfolio.

Hours of Work

This is a permanent full-time position. Hybrid role, 2 days per week in the Jersey office.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.