Collections Officer, Bilingual

NBC; Winnipeg; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Winnipeg is seeking a Bilingual Collections Officer to provide customer-first service in collections. Responsibilities include responding to inquiries, negotiating solutions, and managing customer files. The ideal candidate has experience in client services and a keen attention to detail. This permanent, full-time role offers a hybrid work environment and various benefits.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities for community involvement

Telemedicine service

Virtual sleep clinic

Qualifications

• Ability to accurately set up and document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality in a rapidly changing environment.
• Working knowledge of compliance laws pertaining to Collections is a strong asset.

Responsibilities

• Respond to customer inquiries and concerns.
• Secure payments in a professional, equitable and timely manner.
• Work with clients to resolve disputes and negotiate solutions.
• Manage customer files and make decisions regarding file acceleration.

Skills

Client Education

Communication

Debt Collection

Emotional Intelligence

Information Analysis

Negotiation

Teamwork

Client-focused

Empathy

Learning Agility

Standards Compliance

Listening

Education

Minimum 2 years’ experience in Administration or Client Services within Banking, Financial Services, Credit or Collections

Tools

MS Office

Job description

Overview

Attendance: Hybrid

Job number: 25973

Category: Support

Status: Permanent

Type of Contract: Permanent

Schedule: Full-Time

Posting date: 09-Apr-2025

Location: Winnipeg, Manitoba

City: Winnipeg

Province / State: Manitoba

Area(s) of interest: Risk management

A career as a Collections Officer, Bilingual in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business / technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

You can work from either our Winnipeg or Montreal office, depending on which one is closer to where you live.

Your job

• Respond to customer inquiries and concerns
• Secure payments in a professional, equitable and timely manner
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions
• Exercise discretion and respect the confidentiality of all customers and vendor transactions
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Your team

Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You’ll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Basic requirements

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Languages: English, French

Skills

• Client Education
• Communication
• Debt Collection
• Emotional Intelligence
• Information Analysis
• Negotiation
• Teamwork
• Client-focused
• Empathy
• Learning Agility
• Standards Compliance
• Listening

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!

Come live your ambitions with us!