Collections Officer

Spring Financial; Vancouver; On-site; CAD 50,000 - 55,000; Full time

Job summary

A fast-growing fintech company is seeking a Collections Officer in downtown Vancouver to enhance customer service and manage debt collection. The ideal candidate will have over 3 years of collections experience, excel in high-call environments, and be proficient in Microsoft Excel. You will utilize in-house CRM tools to efficiently prioritize collections and engage with borrowers. This full-time role offers a competitive salary of $50,000 to $55,000, comprehensive benefits, and ongoing career growth opportunities.

Benefits

Competitive salary

Comprehensive benefits package

Transit allowance

Modern workspace

Career growth opportunities

Qualifications

• 3+ years collections experience in a consumer finance environment.
• Ability to handle high-call volume while managing a busy queue.
• Exceptional verbal communication skills and active listening.

Responsibilities

• Provide exceptional customer service throughout the collections process.
• Implement tailored solutions for each borrower's situation.
• Collect outstanding debts using an in-house CRM and automated dialer.

Skills

Customer service excellence

Problem-solving

Verbal communication

Tech-savvy

Data tracking and analysis

Tools

Microsoft Excel

CRM software

Job description

About us:

Spring Financial is revolutionizing financial access for Canadians, providing smart credit‑building, mortgage, and lending solutions. Millions struggle with high‑interest debt and limited financial options—we’re here to change that. As one of Canada’s fastest‑growing fintech companies, annually we help 1 million customers explore their financing options with ease—online, via text, or over the phone. Our dynamic, innovative team thrives on collaboration, growth, and making a real impact. To learn more about our products please visit our website here: www.springfinancial.ca.

Job Overview:

As a Collections Officer at Spring Financial, you'll be instrumental in providing unparalleled customer service while managing the full cycle of debt collection. We're looking for someone who can expertly navigate a high‑call volume environment, find unique solutions for each borrower, and effectively collect outstanding debts. You'll utilize an in‑house CRM and an automated dialer system to prioritize outreach and execute departmental goals. If you're a tech‑savvy individual with a knack for building rapport and a commitment to continuous improvement, we want to hear from you! NOTE: This is a full‑time, permanent, on‑site position in downtown Vancouver.

What You’ll Be Doing:

• Providing unparalleled customer service at every step of the interaction
• Finding and implementing the correct, unique solution for each borrower
• Collecting outstanding debts from current Spring Financial borrowers
• Prioritizing and scheduling outreach for full‑cycle collections
• Navigating an in‑house CRM at every aspect of the collections cycle
• Executing department deliverables with the use of an automated dialer system

What You Should Already Have:

• 3+ years collections in a consumer finance environment
• Ability to excel in a high‑call volume environment while managing a busy queue
• Proficiency in Microsoft Excel for data tracking and analysis.
• Exceptional verbal communication skills (active listening and speaking clearly are requisites for success in the position)
• Aptitude for building rapport with customers
• An open‑mindness to learning how to improve and adjust the ways you communicate
• Tech‑savvy with a thirst for learning new programs and software

What We Will Give You:

• Competitive annual salary ranging from $50,000 to $55,000, reflective of experience and impact. + Bonus
• Comprehensive benefits package, including extended health, dental, and vision coverage — with 100% of monthly premiums covered by the Spring.
• Transit‑Friendly Employer (Transit allowance).
• A modern, collaborative workspace in the heart of downtown Vancouver.
• Ongoing career growth opportunities.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

Please note: Upon applying, our Talent Acquisition team will review your resume. If you qualify, we will reach out to learn more about your experience and answer any questions you may have about the role, benefits, compensation, and more. Due to high application volume, we may not be able to respond to everyone.

Thank you for your interest! We appreciate your time and look forward to reviewing your application!