CN Customer Service Rep

Oldcastle BuildingEnvelope; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading construction products provider in Calgary is seeking a Customer Service Representative to manage order desk functions while delivering outstanding service to clients. Responsibilities include handling customer inquiries, processing orders accurately, and maintaining communication with clients and internal teams. Ideal candidates have strong organizational and communication skills, a positive attitude, and proficiency in a Microsoft Office environment. This role offers competitive benefits and a supportive company culture.

Benefits

Industry competitive benefits

Work-life balance

Pay-for-performance compensation

Training and development opportunities

Responsibilities

• Provide exemplary customer service to our clients.
• Communicate positively with plant location managers and co-workers.
• Answer all incoming phone calls and distribute or respond as required.
• Handle order entry and resolve any inaccuracies in specifications.
• Review the ERP system to select appropriate production dates.
• Collect payment for all CIA orders from clients.

Skills

Positive attitude with a customer service orientation

Strong organizational skills

Comfortable with mathematics and measurements

Excellent verbal and written communication skills

Responsive to changes in priorities

Detail-oriented

Proficient in a Microsoft Office environment

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Customer Service Representative

Summary

The Customer Service Representative is responsible for all incoming and outgoing customer service functions on the order desk while providing exemplary customer service to our customer base. The shift for this role will be Monday-Friday from 7:30am to 4:00pm with a 30-minute unpaid lunch. There is little to no requirement for overtime.

Responsibilities

• Provide exemplary customer service to our clients.
• Communicate positively with plant location managers, co-workers, and all sales representatives.
• Answer all incoming phone calls and distribute or respond as required.
• Handle order entry, including order review of technical specifications to verify accuracy.
• Resolve any inaccuracies in technical specifications, potentially requiring client clarification or internal manager assistance.
• Review the Surpass AS400 ERP system to select appropriate production dates based on plant parameters and capacity.
• Enter orders into the ERP system and document image all associated drawings as required.
• Independently key all orders a second time to ensure completion, scheduling, and accuracy; validate completed orders.
• File keyed orders in sequence of order number.
• Issue intercompany purchase orders within corporate policies and guidelines.
• Scan all bills of lading and sales orders into the document imaging system daily.
• Advise clients of all backorder and shipping delays in a timely fashion as provided by the shipping department daily.
• Collect payment for all CIA orders from clients before order validation.
• Ensure all customer concerns are clearly communicated with the sales representative and/or manager.

Qualifications

• Positive attitude with a customer service orientation.
• Strong organizational skills.
• Comfortable with mathematics and measurements.
• Excellent verbal and written communication skills.
• Responsive to changes in priorities and immediate demands.
• Detail-oriented.
• Proficient in a Microsoft Office environment.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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