Clinic Operations Coordinator

TELUS; North Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in North Vancouver is seeking a Clinic Operations Coordinator to manage daily operations and support a high standard of client care. This temporary position requires strong customer service skills and a collaborative approach within a clinical team. The ideal candidate has 2-3 years of relevant experience and is proficient in Microsoft Office applications.

Qualifications

• 2-3 years of relevant experience in a customer service-oriented role.
• Excellent English communication skills, both verbal and written.
• Ability to handle sensitive situations with tact and maintain patient confidentiality.

Responsibilities

• Ensuring effective workflow and processes in the clinic.
• Assisting with staffing and scheduling to maintain full coverage.
• Conducting meetings to improve service efficiency.

Skills

Customer service

Planning and coordination

Organizational skills

Problem-solving abilities

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

Description

Status: Temporary 1 year - Full Time Position

Location: 138 13th St E North Vancouver / In-clinic role

Who is TELUS Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion Lets create a healthier future together!

Our team and what well accomplish together :

At TELUS Health - Care Centres we have one of the largest networks of Care Centres in Canada. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams streamlining workflows and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

We are looking for enthusiastic customer service minded individuals who want to work in a collaborative friendly and supportive environment!

The Clinic Operations Coordinator partners with the Clinic Manager by ensuring effective workflow and processes of the day to day operations in the clinic and facilitating high-level of client care. You also get to work closely with a diverse team of clinicians and administrative staff!

Heres how :

• Under the direction of Manager Operations or Team Manager Operations provide direction to clinical staff regarding daily patient workflow to ensure all duties are outlined assigned and managed in accordance to TELUS high client care standards
• Assist the daily operations such as staffing and scheduling as well as monitoring of absences / vacation to ensure full coverage
• Conduct bi-monthly meetings with the clinicians and administrative staff to improve efficiency and quality of service to patients
• Organize and coordinate the daily operations of the patient flow reception activities including billing break coverage as well as monitoring staff scheduling to ensure full coverage during absences / vacations
• In collaboration with the Clinic Director and Clinic Manager set and implement standards policies and processes designed to maintain a consistent presence
• Participate in special projects and quality assurance initiatives
• Assist with all other duties as required including answering phones filing copying preparing clients for tests and examinations etc.
• Scheduling appointments and arranging for specialist consultations
• Contacting clients to remind them of required tests examinations and follow up consultations
• Connecting with clients supporting continuity of care
• Provide support for general office administrative functions including medical records management

Qualifications

• 2-3 years of relevant experience working in a fast paced environment providing a high degree of customer service
• Previous experience in planning and coordination strongly preferred
• Excellent command of the English language both verbal and written
• Exhibits a professional image mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who demonstrates attention to detail a high level of accountability and sound judgement
• Demonstrates flexibility and the ability to work effectively in a team environment
• Works well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
• Demonstrates effective organizational multitasking and problem solving abilities
• Proficient with Microsoft Office applications (Word Outlook Excel and PowerPoint)
• Required Experience :
• Key Skills
• Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management
• Employment Type : Full-Time
• Experience : years
• Vacancy : 1