Client Success Manager (Remote)

Taktical Digital; Dorval; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading digital marketing agency seeks a Client Success Manager to oversee client relationships and support transition efforts during maternity leave. Ideal for someone with a passion for problem-solving and a desire to grow their leadership skills under the mentorship of an elite Head of Client Success.

Qualifications

• Experience at a growth-focused performance marketing agency.
• Ability to thrive in a high-accountability environment.

Responsibilities

• Manage high-value client relationships and ensure top-tier service delivery.
• Proactively identify risks and opportunities to drive client retention.

Skills

Strong communicator

Problem-solving

Client relationship management

Education

1-2 years in client success or account management

Job description

We’re looking for aClient Success Managerto step into a high-impact role, working alongside and reporting to ourHead of Client Success. Over the next3-4 months, you’ll help ensure a seamless transition as our Head of Client Success prepares for maternity leave, setting up the team for success while she’s away.

After she returns, you’ll continue as herright-hand person, owning key client relationships, driving retention, and optimizing processes that make our clients love working with us.

This is ahuge opportunityfor someone looking to gain strategic, leadership experience in client success, with mentorship from a highly experienced Head of CS.

What You'll Do

• Immediate (First 3-4 Months)

  • Work closely with the Head of Client Success to understand her portfolio, clients, and priorities.

  • Support the transition and ensure a seamless temporary replacement plan.

  • Assist in managing high-value client relationships, troubleshooting issues, and keeping initiatives aligned with client goals.

  • Build processes, documentation, and systems to streamline workflows.

• Ongoing Responsibilities (Post-Maternity Leave Return)

  • Act as thesecond-in-commandof Client Success, managing key client relationships and ensuring top-tier service delivery.

  • Proactively identify risks, opportunities, and strategic adjustments to drive client retention and growth.

  • Serve as the liaison between internal teams (Media Buying, Creative, Strategy) and clients.

  • Support and guide junior team members, developing into aleadership roleover time.

Who You Are

• You have1-2 yearsof experience in client success, account management at a growth-focused Performance Marketing (Paid, Organic or both) agency.

• You’re astrong communicatorwho can keep clients happy while also pushing for what’s best for their business.

• You loveproblem-solving—you don’t just flag issues; you bring solutions.

• You wantmore impact and influencethan you’re getting in your current role—this is a step up in responsibility, not just another job.

• You thrive in ahigh-accountabilityenvironment.

You want to bementored by an elite Head of CSand fast-track your career growth.