Client Success Manager

Government of Canada - Western; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Surrey, Canada, is looking for an individual to oversee daily operations, ensure efficient procedures, and implement budgets. The ideal candidate should have relevant educational qualifications and 3 to 5 years of experience in a similar role. Strong communication skills, attention to detail, and the ability to work as part of a team are essential. This position requires work on-site with no remote options, and offers benefits including available parking.

Benefits

Parking available

Qualifications

• 3 to 5 years of experience in a relevant role.
• Ability to manage contracts for advertising or marketing strategies.
• Experience in planning and controlling budgets and inventories.

Responsibilities

• Direct and control daily operations.
• Evaluate daily operations.
• Plan and organize daily operations.
• Implement policies and procedures for staff.
• Address customers' complaints.
• Develop and implement business plans.

Skills

Client focus

Attention to detail

Organized

Team player

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Flexibility

Reliability

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Establish or implement policies and procedures for staff
• Plan and control budget and inventory
• Manage contracts for advertising or marketing strategies
• Hire, train and supervise staff
• Address customers' complaints or concerns
• Develop and implement business plans
• Plan, organize, direct, control and evaluate daily operations

Additional information

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

• Parking available