Client Success Executive (Remote within Canada)

Multiview; Ottawa; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions company in Ottawa is seeking an experienced Account Manager. In this role, you will develop strategic account plans and manage client relationships to enhance satisfaction and drive revenue growth. Ideal candidates will have proven success in account management, strong analytical skills, and be proficient in CRM software. This position offers flexibility with remote work options available within Canada.

Benefits

Career advancement opportunities

Flexible remote work arrangement

Collaborative work environment

Qualifications

• Proven experience in account management or client success roles.
• Strong understanding of client relationship management and retention strategies.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement strategic account plans to enhance client satisfaction.
• Manage relationships with clients to drive revenue growth.
• Analyze client feedback and performance metrics.

Skills

Account management experience

Client relationship management

Excellent communication skills

Data analysis

Proficiency in CRM tools

Tools

CRM software

Job description

Overview

Employer Industry: Technology Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement available within Canada
• Chance to significantly impact client satisfaction and revenue growth
• Collaborative and supportive work environment
• Engage with a diverse portfolio of clients, enhancing professional experience

Responsibilities

• Develop and implement strategic account plans to enhance client satisfaction and retention
• Manage and nurture relationships with an assigned portfolio of clients to drive revenue growth
• Collaborate with internal teams to ensure alignment and delivery of client expectations
• Analyze client feedback and performance metrics to identify areas for improvement
• Provide regular updates and reports on account performance to stakeholders

Qualifications

• Proven experience in account management or client success roles
• Strong understanding of client relationship management and retention strategies
• Excellent communication and interpersonal skills
• Ability to analyze data and derive actionable insights
• Proficiency in using CRM software and other relevant tools

Preferred Qualifications

• Experience working in a technology solutions environment
• Familiarity with project management methodologies
• Knowledge of client success metrics and benchmarks
• Previous experience in a remote work setting

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