Client Services Administrator

AGAT Laboratories; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading full-service laboratory is seeking a Client Services Administrator in Kingston, Ontario. This role involves assisting the Client Services Team with customer support and administrative tasks, requiring excellent communication skills and attention to detail. Ideal candidates should have at least 1 year of customer service experience and be confident with computer systems. The position offers a competitive benefits package, including health care and professional development opportunities, fostering a positive workplace culture.

Benefits

Comprehensive health, dental, and vision care

Paid vacation and flexible sick time

Employee Assistance Program (EAP)

Long-term disability and life insurance

Professional development opportunities

Qualifications

• Minimum 1 year customer service experience required.
• Confident computer skills using Microsoft Office applications.
• Excellent organization and time management skills are essential.

Responsibilities

• Assist the Client Services Team with customer support.
• Ensure client requests are completed in a timely manner.
• Provide backup support for Client Service Representatives.

Skills

Customer service experience

Computer skills (Outlook, Microsoft Office, Excel)

Attention to detail

Excellent communication

Organization and time management

Education

Diploma or Degree in Science or Administration

Tools

Laboratory Information Management Systems (LIMS)

Job description

Your future is bright at AGAT! At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

The Client Services Administrator (CSA) is a role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.

What you will be doing:

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
• Ensure delegated client requests are completed in a timely and accurate manner including:
  • Submission of bottle order, re‑assignment and re‑analysis requests.
  • Providing clients with accurate and timely information.
  • Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time.
  • Notifying clients of sample integrity issues.
• Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following:
  • Responding to client inquiries by email or phone call.
  • Updating and re‑issuing reports with updated project and sample information or requested regulatory guidelines.
  • Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
• Provide assistance in Logistics and Shipping, when required, by:
  • Preparing bottle orders as per requested submissions.
  • Organizing and labeling samples.
• Logging samples into LIMS (Laboratory Information Management System.)
• Alert appropriate Client Service Representatives on any customer issues, escalating high‑level complaints to the appropriate department.
• Participate in team training.
• Assist in internal and external audits.

What you bring to the table:

• Diploma or Degree in Science or Administration is an asset.
• Minimum 1 year customer service experience.
• Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills with clients and members of the team, both verbal and written.
• Excellent organization and time management skills.
• Attention to detail for routine tasks and commitment to quality standards.
• Ability to work well under pressure.

Why Join Us?

At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:

• Comprehensive health, dental, and vision care.
• Paid vacation and flexible sick time.
• Employee Assistance Program (EAP).
• Long‑term disability and life insurance.
• Professional development opportunities.

Who We Are:

AGAT Laboratories is a premier full‑service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri‑Food, and Life Sciences.

We pride ourselves on our state‑of‑the‑art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.

Our Commitment to Community and Philanthropy:

At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well‑being. Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental clean‑ups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.

Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.

Inclusion and Diversity:

AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier‑free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.

Thank You for Your Interest:

We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.