Client Service Representative

Northbridge Financial; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A Canadian insurance provider is seeking a dedicated Client Service Representative to enhance client experiences through excellent customer service. This role involves managing relationships, supporting sales agents, and ensuring smooth operations within a fast-paced environment. Ideal candidates will possess strong communication skills and a team-first mentality, with opportunities for professional growth and flexible scheduling.

Benefits

Flexible schedules

Generous time off

Work from home options

Employee share purchase plan

Pension plans

Discount on staff insurance

Education assistance

Donation matching

Team volunteering

Qualifications

• 2 years of front-line Customer Service experience.
• Exceptional communication skills.
• Team-first mentality.

Responsibilities

• Manage client relationships and provide excellent customer service.
• Handle high-volumes of requests in a timely manner.
• Assist team members and collaborate with different departments.

Skills

Attention to detail

Communication

Customer Service

Teamwork

Education

Post-Secondary education (College or University)

Tools

Microsoft Office

Job description

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

When our clients have a questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go to person in the office for questions from your colleagues.

Customer Service

Handling high-volumes of requests in a timely and accurate manner

Assisting team members

Working with different departments to ensure a quick and accurate flow of information

You have:

Post-Secondary education (College or University)

2 years of front-line Customer Service experience

Exceptional communication skills

Proficiency in Microsoft Office applications

Team-first mentality

Promoting balance (flexible schedules, generous time off, and work from home options)

Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)

Helping you grow in your career (education assistance, internal mobility)

Caring about the community and the causes you believe in (donation matching, team volunteering)

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

About the company

With roots in commercial insurance that go back more than 100 years, we’re proud to provide the solutions and expertise needed to protect Canadian businesses.

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