Client Service Manager

Siemens Mobility; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Building Automation Service Advisor in Quebec. You will manage client accounts and ensure exceptional customer experiences by planning maintenance solutions. The ideal candidate has a degree in industrial maintenance or equivalent, is bilingual in French and English, and possesses strong communication and teamwork skills. Join a dynamic environment with opportunities for career growth and mentorship, while contributing to sustainability initiatives.

Benefits

Flexible work environment

Profit sharing

Employee perks and discounts

Career advancement opportunities

Qualifications

• Experience in building mechanics or industrial maintenance.
• OIQ member is an asset.
• Very good knowledge of French (written and spoken).
• Driver's license is required.

Responsibilities

• Plan and supervise implementation of building automation maintenance plans.
• Develop maintenance strategy and plans specific to facilities.
• Manage service agreements and monitor progress on maintenance plans.
• Draft maintenance program reports.

Skills

Teamwork

Communication

Planning and organizing

Initiative

Bilingual (French and English)

Education

College diploma or university degree in industrial maintenance technology or building services engineering

Tools

Microsoft Office

Job description

Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.

What will you do?

Become the trusted advisor of our Customers!

Join our dynamic team within the Service department, Building Automation division, and take on exciting challenges by managing client accounts in the Quebec region, and even more!

In this stimulating role, you will be the privileged link between our clients and our company, responsible for ensuring an exceptional customer experience.

You will work closely with our project team, our service technicians, our sales representatives, the energy analysis team and in support of our sustainability department.

Role and Responsibilities

For building automation customers:

• Plan and supervise the implementation of building automation maintenance plans to ensure optimal use of customer facilities.
• Determine the inventory of mechanical and automation installations
• Develop the maintenance strategy and plans specific to the facilities, taking into account the criticality of components
• Participate in the development and monitoring of performance indicators for service agreements
• Comprehensively manage service agreements by providing the continuous monitoring of progress on maintenance plans and finances
• Participate in a trends analysis of equipment failure and determine the preventive actions to be performed
• Reduce the energy footprint of buildings with the help of a team dedicated to energy savings
• Draft reports on maintenance programs and lead quality assurance meetings with customers
• Participate in developing a Health and Safety program for each customer site
• Prepare bids for time/material projects
• Perform the quality assurance of certifications
• Renew service agreements for small accounts

What will you need to succeed?

• College diploma or university degree in industrial maintenance technology or building services engineering, or equivalent experience
• Experience in building mechanics or industrial maintenance
• OIQ member, an asset
• Very good knowledge of French (written and spoken)
• Result-oriented and focused on teamwork
• Ability to plan and organize
• Independent, sense of initiative
• Excellent ability to communicate and ensure a follow-up of various files
• Driver's license required
• Good knowledge of Microsoft Office software
• The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s):
• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally.
• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2Billion.

To learn more about Siemens Canada, visit our website atwww.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.#LI-Hybrid

Siemens is committed to creating a diverseenvironment and is proud to be an equal opportunity employer. Upon request,Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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