Client Experience Specialist - Banking Center

Canadian Imperial Bank of Commerce; Ottawa; On-site; CAD 40,000 - 50,000; Part time

Job summary

A prominent Canadian bank in Ottawa is seeking a Client Service Representative to assist clients with their banking needs. You will engage with clients, connect them to appropriate resources, and leverage technology for improved service. A strong focus on client experience and flexibility to work varied hours, including evenings and weekends, is required. This temporary role offers competitive compensation and opportunities for personal development within a supportive environment.

Benefits

Competitive compensation

Wellbeing support

Employee assistance programs

Qualifications

• Strong communication skills with clients and team members.
• Ability to solve problems and take accountability.
• Willing to learn and adapt to new technologies.

Responsibilities

• Assist clients with their day-to-day banking needs.
• Connect clients to appropriate team members for additional support.
• Engage clients to enhance their banking experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A prominent Canadian bank in Ottawa is seeking a Client Service Representative to assist clients with their banking needs. You will engage with clients, connect them to appropriate resources, and leverage technology for improved service. A strong focus on client experience and flexibility to work varied hours, including evenings and weekends, is required. This temporary role offers competitive compensation and opportunities for personal development within a supportive environment.