Client Care & Scheduling Coordinator

Handyman Connection of Victoria; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-run home improvement company in Victoria is seeking a Client Care Representative to deliver exceptional customer service and manage office operations. Candidates should have 3–5 years of experience in customer service with strong communication skills. Proficiency in Microsoft Office and CRM systems is essential. The role offers a supportive work environment, competitive hourly wage starting at $23.00, and various benefits after the probationary period.

Benefits

Company parties

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Qualifications

• 3–5 years of experience in customer service or office administration.
• Strong judgment to resolve issues independently.
• Experience in home improvement is a plus.

Responsibilities

• Deliver exceptional customer service.
• Manage daily office operations independently.
• Coordinate schedules and manage job tracking.
• Handle communication and project coordination.
• Manage multiple priorities in a fast-paced setting.

Skills

Customer service experience

Verbal and written communication

Proficiency in Microsoft Outlook, Excel, Word

Problem-solving and independent judgment

People-oriented personality

Tools

CRM systems

Job description

A family-run home improvement company in Victoria is seeking a Client Care Representative to deliver exceptional customer service and manage office operations. Candidates should have 3–5 years of experience in customer service with strong communication skills. Proficiency in Microsoft Office and CRM systems is essential. The role offers a supportive work environment, competitive hourly wage starting at $23.00, and various benefits after the probationary period.