Client Care Representative - Personal Lines

HUB International; Kamloops; On-site; CAD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Personal Insurance Advisor to join their dynamic team. In this role, you will engage with clients to understand their insurance needs and provide tailored solutions in habitational, travel, and automobile insurance. You will be part of a supportive environment that values teamwork and continuous learning, offering the opportunity to grow your career in a fast-paced, rewarding setting. If you're passionate about delivering exceptional service and making a difference in people's lives, this is the perfect opportunity for you!

Benefits

Paid day off for your birthday

Paid half a day off for volunteering

Comprehensive benefits package

Room for growth within the organization

Staff Holiday Parties

Qualifications

• Minimum 1-year experience in Personal Insurance is required.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Engage with clients to understand their insurance needs.
• Process renewals and ensure policies are issued accurately.

Skills

Client Service

Communication Skills

Sales Initiatives

Attention to Detail

Education

High School Diploma or Equivalent

General Insurance License

Industry Designation (CIP, CAIB, CRM)

Job description

Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person? If so, this is the CAREER for you!

As a Personal Insurance Advisor, you will help protect individuals' most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner while educating clients with your excellent product knowledge in habitational, travel, and automobile insurance.

A day in the life –

• Engage with clients to understand and advise on their insurance needs to help develop the best coverage needed in all things Personal Insurance (habitational, travel, automobile)
• Follow-up regularly on sales leads and referral prospects
• Process and conduct renewals and ensure policies are processed and issued accurately in a timely manner
• Achieve sales and retention goals and targets
• Maintain a high level of knowledge in all our Personal Lines and Auto products through continuous education and learning opportunities

What You Will Bring To The Team –

• Minimum 1-year Personal Insurance experience
• Level 1 or 2 General Insurance License is an asset, but not required
• Desire and proactive ability to deliver exceptional client service
• Demonstrated ability to work in a high-volume, fast-paced team environment
• Keen eye for detail and high sense of urgency
• Strong communication skills in both written and verbal
• Demonstrated ability to drive sales initiatives
• Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)

Salary Expectations –

The expected salary range for this position is $45,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!
• We work hard and play hard! Get ready for our Staff Holiday Parties!
• Paid day off for your birthday – we want to celebrate you!
• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities
• Room to grow within the organization
• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

Department Sales

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent