Client Bill Representative

Northbridge Financial; Winnipeg; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Winnipeg is seeking a Client Bill Representative. The role involves providing exceptional customer service regarding billing inquiries and managing premium billing processes. Candidates should possess a minimum of two years in customer service and post-secondary education. Offers a hybrid work model, competitive salaries, and various employee benefits including educational assistance and health programs.

Benefits

Hybrid work: 50/50 office and remote

Competitive salaries and employee benefits

Flexible health benefits

Education assistance

Donation matching and team volunteer days

Qualifications

• 2 years of front-line Customer Service experience.
• Exceptional communication skills.
• Team-first mentality.

Responsibilities

• Support billing and premium-related inquiries with timely, customer-focused service.
• Bill premiums from insureds and follow up on past due premiums.
• Cancel policies and pursue outstanding earned premiums as needed.
• Maintain daily and weekly reports and notify brokers and insureds of missing information.
• Audit files regularly to identify discrepancies and inconsistencies.

Skills

Customer Service

Analyzing information

Problem solving

Education

Post-Secondary education (College or University)

Tools

Microsoft Office

Job description

Overview

What it’s like to be a Northbridge Client Bill Representative

When our clients have a question about their billing and premium rates the Client Bill team provide excellent customer service to answer and support their needs.

The most important characteristic of our Client Billing team is the level of customer service they provide, working with clients over the phone or email they respond in a quick timely manner and can come up with payment solutions that suit both the client and the customer.

In supporting the Premium Accounting team, they bill premiums from insureds while also following up on past due premiums, canceling policies, and pursuing outstanding earned premiums. They maintain daily and weekly reports, notify brokers and insureds of missing bank information and payments due, while also auditing files on a regular basis to look ford discrepancies and inconsistencies.

Responsibilities

• Support billing and premium-related inquiries with timely, customer-focused service.
• Bill premiums from insureds and follow up on past due premiums.
• Cancel policies and pursue outstanding earned premiums as needed.
• Maintain daily and weekly reports and notify brokers and insureds of missing information and payments due.
• Audit files regularly to identify discrepancies and inconsistencies.

We want your talent

If you are great at:

• Customer Service
• Analyzing information
• Problem solving

If you have:

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

What we offer / Perks

• Hybrid work: 50/50 office and remote work arrangement for flexibility.
• Competitive salaries and employee benefits including share purchase plan, pension plans, RRSP, staff insurance discounts, and more.
• Flexible health benefits, early leave days, wellness programs, rewards and recognition programs.
• Education assistance to pursue CIP, FCIP, CRM or other courses; internal mobility, leadership training and mentoring programs.
• Donation matching and team volunteer days to support community causes.

#LI-AK1 #LI-Hybrid

Who we are

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.