clerk, night - hotel

Government of Canada; La Malbaie; On-site; CAD 30,000 - 40,000; Full time

Job summary

A governmental organization located in La Malbaie is seeking a hospitality professional to register guests and assign rooms, provide information on services, and assist clients. Ideal candidates should have a secondary school graduation certificate and excellent communication skills, both oral and written. This role requires meticulous attention to detail, and candidates must possess their own transportation due to the remote location. Join a dedicated team focused on customer service.

Qualifications

• Candidate must have a secondary high school graduation certificate or equivalent experience.
• Attention to detail is essential for maintaining accuracy when handling cash transactions.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Complete cash reports and related forms.
• Assist clients/guests with special needs.

Skills

Client focus

Attention to detail

Excellent oral communication

Excellent written communication

Dependability

Team player

Organized

Flexibility

Reliability

Efficient interpersonal skills

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

MS Outlook

Database software

Computerized bookkeeping system

Multi-line switchboard

Central reservation system (CRS)

Internet

Job description

Overview

Languages

French

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

Will train

On site

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

• English, Middle (1100-1500)

Work setting

• Hotel, motel, resort
• Rural area
• Remote location

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Handle cash transactions

Computer and technology knowledge

• Multi-line switchboard
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Internet
• MS Excel
• MS Word
• MS Outlook

Additional information

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player