Clearly - Student Optician

Luxottica; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading eyewear company in Ottawa is seeking a Student Optician to deliver exceptional customer experiences and assist with eyewear selection. Candidates should be enrolled in an Opticianry program and have optical dispensing experience. The role includes educating customers on services and ensuring satisfaction with their eyewear. Join a diverse team committed to eradicating poor vision.

Benefits

Health care

Paid time off

Employee discounts

Qualifications

• Currently enrolled in Opticianry program.
• Knowledge of current optical theory and merchandise.
• Optical dispensing experience required.

Responsibilities

• Deliver Signature Customer Experiences.
• Assist customers in selecting frames and lenses.
• Educate customers on eyewear care and services.

Skills

Sales skills

Strong communicator

Optical dispensing experience

Knowledge of current optical theory

Education

Currently enrolled in Opticianry program

Job description

Overview

Founded in 2000, Clearly is on a mission to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We celebrate our diverse team members who work every day to fulfill our mission and welcome diverse backgrounds, skills, and perspectives.

Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, lens technology and digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

The Student Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and creates an effective learning environment.

Major Duties and Responsibilities

Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:

• Execute our CEE Service Model through Connect, Explore and Exceed
• Ability to support problem solving and troubleshooting
• Will engage patients, customers and fellow associates with use of our technology to support experiences.
• Delivers the Service Principals and Service Vision
• Celebrates the Advantages and is a leader in the location that sets the tone for customer service

• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx, and price needs. Suggests improvements and recommends solutions to problems. Assist other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.
• Assists co-workers who have questions or problems; cooperates readily in group efforts.
• Is a leader in optical acumen that provides a voice for associates due to their expertise.

Under the supervision of a Licensed Optician

• Educates the customer on Clearly’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets Clearly’s optical standards and customer requirements/requests.
• Celebrates the Advantages at dispense.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
• Proficient in Order tracker to support customers getting orders RWP. (ready when promised).
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

BASIC QUALIFICATIONS

• Currently enrolled in Opticianry program
• Optical dispensing experience
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener
• Sales skills – ability to use and carry a iPad / tablet
• Comfortable with use of technology to engage patients, customers and associates.

PREFERRED QUALIFICATIONS

• Actively studying Clearly Final Inspector Certification
• Actively studying Clearly Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail

Pay Range: -

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.