Claims Service Representative

Allstate Insurance Company; Remote; CAD 41,000 - 63,000; Full time

Job summary

A leading insurance provider in Canada seeks a Customer Service Representative to handle claims processing and customer inquiries in a remote capacity. The ideal candidate will possess at least one year of customer service experience, with a focus on bilingual communication in English and French. This role offers flexible work arrangements, employee discounts, and a comprehensive retirement savings program. Join a company committed to diversity and community engagement, ensuring employees are well-supported in their roles.

Benefits

Flexible Work Arrangements

Employee discounts

Good Office program

Student Loan Payment Matching Program

Comprehensive Retirement Savings Program

Annual Wellness allowance

Personal days

Tuition Reimbursement

Community involvement

Qualifications

• At least 1 year of customer service experience.
• Competency in oral and written communication, preferably bilingual in English and French.
• Skilled in providing exceptional customer service.
• Able to work under pressure and high volumes completing tasks efficiently.

Responsibilities

• Obtain first notice of loss reports for non-complex auto and property claims.
• Handle customer questions on process, policies, and next steps.
• Schedule inspections and set up housing arrangements as needed.
• Contact customers or third parties to obtain file information.
• Perform data entry and clerical duties.

Skills

Customer service experience

Multilingual communication

Ability to work under pressure

Exceptional customer service

Education

High School Diploma or GED

Job description

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.

Working with our team, you will have the opportunity to benefit from their real‑life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on‑the‑job experience.

At Allstate our employees contribute to the success of the Company.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

About Allstate Insurance Company of Canada

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Role Designation

Remote

Benefits to Joining Allstate

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, plus many other products and services).

• Good Office program (receive up to $400 back after purchasing office equipment).

• Student Loan Payment Matching Program for Government Student loans.

• Comprehensive Retirement Savings Program with employer matched contributions.

• Annual Wellness allowance to support employees with improving health and wellbeing.

• Personal days.

• Tuition Reimbursement.

• Working within the community and giving back.

Customer Service Representative

The Customer Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Key Responsibilities

• May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed.

• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.

• Receives, screens, and routes incoming telephone calls and other electronic correspondence.

• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers.

• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed.

• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.).

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing.

Education

• High School Diploma or GED.

Required Skills

• At least 1 year of customer service experience.

• Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French.

• Skilled in providing exceptional customer service.

• Able to work under pressure and high volumes completing tasks efficiently.

#LI-SS5

Compensation

Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Inclusivity & Accommodations

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

French Version

À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité.

À propos d’Allstate : Chef de file dans le domaine des assurances automobile et habitation, Allstate du Canada, compagnie d’assurance offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mains.

Les avantages offerts par Allstate

• La flexibilité des modalités de travail;
• Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);
• Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);
• Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;
• Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;
• Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien‑être;
• Un Jour de réflexion personnelle;
• Le remboursement de droits de scolarité;
• Une implication dans la vie communautaire;

Description de poste Le représentant ou la représentante de service de réclamation est responsable de recevoir les premiers avis de déclaration de sinistre d’assurance automobile et habitation peu complexes par un centre des réclamations express. Le ou la titulaire du poste répond aux questions des clients relatives aux processus, aux polices et aux marches à suivre, et met à jour les renseignements relatifs aux réclamations.

Désignation du rôle : à domicile

Responsabilités :

• Traiter tous les appels de premier avis de sinistre (PAS) auto et habitation;
• Répondre aux questions des clients auto et habitation reçues par téléphone, en exerçant un pouvoir décisionnel sur les réclamations;
• Fournir un service exceptionnel aux clients selon les normes de qualité prévues et celles du service de réclamations;
• Faire preuve d’empathie et de bienveillance envers les clients;
• Obtenir tous les renseignements relatifs aux sinistres et les consigner de manière appropriée;
• Expliquer les prochaines étapes du processus de réclamation et les prochaines étapes aux clients;
• Déterminer la méthode d’inspection appropriée et les services d’urgence nécessaires, au besoin.

Exigences :

• Un an d’expérience en service à la clientèle;
• Un an d’expérience dans un poste d’expert ou d’experte en sinistres auto/habitation;
• Compétences en communication orale et verbale, multilingue de préférence;
• Habiletés en prestation d’un service à la clientèle exceptionnel;
• Capacité à gérer efficacement la pression et des charges importantes de travail.

Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.

Compensation : Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.