Claims Adjuster 2 - Casualty

Wawanesa Insurance; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Calgary is seeking a Claims Adjuster 2, Casualty, responsible for evaluating and settling moderate to high casualty claims. This role emphasizes exceptional customer service, conducting thorough investigations, interpreting policy coverages, and maintaining communication throughout the claims process. Candidates should possess relevant insurance adjusting experience, a post-secondary degree, and strong investigative and negotiation skills. The position also entails ongoing training and contributions to employee development.

Benefits

Inclusive workplace culture

Accommodations for candidates

Qualifications

• 2 years of insurance adjusting experience or equivalent.
• Willingness to work toward Chartered Insurance Professional (CIP) designation.
• Comprehensive knowledge of medical and legal terminology.
• Detail oriented with a high degree of accuracy regarding data entry.
• Strong ability to prioritize work in a fast-paced environment.

Responsibilities

• Provide proactive and fair investigation of claims.
• Communicate effectively regarding inquiries and claims.
• Adjust casualty claims of moderate to high complexity.
• Review policy wording and determine coverage.
• Negotiate with claimants and resolve claims effectively.
• Maintain an effective diary system for claim activities.

Skills

Customer service skills

Insurance adjusting experience

Communication skills

Investigative skills

Analytical skills

Negotiation skills

Time management

Teamwork skills

Education

Post-secondary degree

Job description

Job Overview

The Claims Adjuster 2, Casualty contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of moderate to high casualty claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

Job Responsibilities

• Provide the best defense for members (policy holder) through proactive, fair, and thorough liability, coverage, and quantum investigation.
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of casualty claims of moderate to high complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as independent adjusters, medical, legal, financial, and vocational.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and services providers such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers in order to resolve claims at the best possible result for our members. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Occasionally participate at private mediation, court proceedings and other dispute resolution as required.
• Within a limited role contribute to employee development through training, technical guidance, and coaching.
• Perform other duties as assigned.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 2 years of insurance adjusting experience or equivalent.
• Post‑secondary degree is preferred.
• Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Comprehensive knowledge of medical and legal terminology.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.