Chief Steward

BC Ferries; Comox; On-site; CAD 77,000 - 97,000; Full time

Job summary

BC Ferries is seeking a Chief Steward for their operations in Comox. This role entails overseeing guest services and managing food and beverage operations on their vessels. The successful candidate will have 3-5 years of leadership experience, ideally in the food service industry, alongside essential certifications. Join BC Ferries and contribute to delivering exceptional service and safety to passengers while ensuring smooth operational logistics.

Qualifications

• 3-5 years of experience in a leadership role, preferably in food service.
• Valid Seafarer's Medical, Food Safe Level 1, and Serving it Right Certificates.

Responsibilities

• Supervising galley, retail, and passenger service staff.
• Ensuring high standards of service and safety.
• Performing administrative duties including payroll and revenue tracking.

Skills

Leadership

Customer Service

Communication

Education

Certificate in Business, Human Resources, or Hospitality

Job description

Job Description

CHIEF STEWARD

Little River

The Opportunity

In this role, you will function similarly to a Hotel Manager, Guest Services Manager, and Food and Beverage Manager onboard our vessels, overseeing guest services and ensuring a high standard of service in addition to managing catering operations and ensuring top-notch service on board our vessels.

The Role

• Supervising staff engaged in galley, food and beverage, retail, stateroom accommodation, and passenger service
• Assigning duties and ensuring breaks and rest periods are scheduled
• Assigning crew accommodation; checking qualifications and making arrangements for extra staff as required
• Ensuring that staff are appropriately attired and adequately trained
• Monitoring the level of service provided and ensuring customer service standards are met
• Performing administrative duties such as staff time collection for payroll, planning and coordinating menus, completing records, reports, logs, processing mails, and tracking revenue, vessel catering, retail, and passenger assets
• Conducting regular safety checks of areas used by passengers and catering crew
• Ensuring all catering and passenger service equipment is in working order, including monitoring cleanliness, wear and tear, and baggage left behind
• Ensuring adherence to emergency procedures, company policies, and safe work practices
• Providing information to passengers about ferry schedules, routes, and fares
• Assisting and handling passenger complaints and incidents; making phone calls and arrangements on behalf of passengers who have encountered problems
• Keeping track of problems from previous shifts in log books and taking corrective action
• Preparing bank deposits, delivering revenue to terminals, and ensuring the vessel is ready for the next sailing at the end of each shift
• Performing additional duties including arranging for equipment repairs, ensuring work is completed safely, liaising with WCB and insurance adjusters regarding incidents, preparing the vessel for refit, and attending staff and joint committee meetings as required

What you bring to the team

You bring 3-5 years of experience in a leadership role, preferably in the food service industry. A certificate or diploma in business, human resources, or hospitality is an asset.

A valid Seafarer’s Medical, Food Safe Level 1, and Serving it Right Certificates are required and can be obtained upon receiving an offer of employment.

Join us!

If this sounds like your next great career move, please submit your application by August 6, 2025. Please include a cover letter, indicating why you are interested in a career at BC Ferries as a Chief Steward.

Additional information

The target salary range is $77,300 - $96,600 per annum. The starting salary is determined based on the successful candidate’s knowledge, experience, and internal equity. Starting salary may exceed the target range on an exceptional basis.

"We connect communities and customers to the people and places important in their lives”

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service, and satisfaction. We support employment equity and diversity in the workplace and encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity, or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.