Chief Client Officer

Morgan Campbell Executive Search; Alberta; On-site; CAD 125,000 - 150,000; Full time

Job summary

A financial services organization in Alberta is seeking a Chief Client Officer (CCO) to lead client service strategies and enhance service delivery. The ideal candidate will have over 15 years of leadership experience in the financial sector, preferably with agricultural insights. Key responsibilities include overseeing lending and insurance operations while fostering a people-centric and digital-first culture. This role offers a collaborative work environment, competitive compensation, and opportunities for personal and professional growth.

Benefits

Flexible work environment

Competitive compensation

Comprehensive benefits

Qualifications

• 15+ years of progressive leadership experience in financial or agriculture sector.
• Strong preference for agricultural experience in public or private sector.
• Proven track record of leading client-focused strategies.

Responsibilities

• Lead AFSC's client service strategies and elevate service delivery across Alberta.
• Accountable for the development and success of lending, insurance, adjusting, and client care operations.
• Foster a people-centric culture and embrace digital-first mindset.

Skills

Financial sector leadership

Client-focused strategies

Relationship building

Job description

Agriculture[AD1] [AC2] [MD3] Financial Services Corporation (AFSC) is a financial services organization that supports Albertas farmers, producers, and agribusinesses. We offer a range of financial solutions, including crop and livestock insurance, farm loans, and income disaster assistance, to help grow and sustain a strong, diverse agriculture industry. For close to 90 years, weve worked alongside producers, and we are committed to providing client-focused, risk management solutions that drive growth and resilience in Alberta's agricultural sector.

We are currently seeking a visionary Chief Client Officer, to lead AFSCs client service strategies and elevate service delivery across Alberta. As a key member of the executive team, the CCO will advance and support AFSCs enterprise-wide strategic objectives to grow and sustain Alberta's agriculture sector. This leader will embrace our core valuesPeople are our foundation, Clients are our focus, and Excellence is our aspiration by nurturing a people-centric culture, supporting a digital-first mindset, and leading initiatives that enhance client experiences while streamlining operations. We believe taking care of our people empowers them to deliver exceptional service to our clients.

The CCO is accountable for the development, delivery, and success of AFSCs lending, insurance, adjusting, and client care operations; functions that directly impact all clients and communities we serve. The ideal candidate will foster a people-centric culture, embrace digital first mindset, and lead initiatives that enhance client experiences while streamlining operations.

What You Bring

• A minimum of 15 years of progressive leadership experience in the financial (insurance, banking, or related) sector and/or agriculture industry.
• A strong preference for candidates with agricultural experience whether lived or through a private or public sector experience.
• A proven track record of leading client-focused strategies that deepen relationships, improve service delivery and drive business growth.
• The ability to build strong relationships with internal and external stakeholders, including Government of Alberta, and align client initiatives with AFSC long term goals.

Why AFSC

• Were united by purpose; our people and clients are at the core of everything we do. We offer:
• A flexible, compassionate work environment
• Competitive compensation and comprehensive benefits
• Opportunities to lead and influence change
• A community where everyone belongs and success is celebrated

Whether you come from agriculture or bring other experience, your perspectives and contributions matter. If you are ready to stand on something solid and shape the next horizon, we are with you every step of the way.

If you are interested in working together to grow and sustain Alberta's agriculture industry, we invite you to explore this exciting opportunity. For inquiries or to express your interest, please contact Morgan Campbell at 403-561-0223 or [e-mail].