Change Manager - 3

LanceSoft Inc; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A prominent consulting firm is seeking a Senior Manager for Change Management in Toronto. This hybrid role involves delivering on change management and integration plans across varied projects and programs while ensuring compliance with regulations and internal policies. The ideal candidate has 5-8 years of experience in change management methodology, exceptional communication abilities, and a strong background in managing cross-functional relationships. Candidates with undergraduate degrees and relevant certifications are preferred.

Qualifications

• 5-8 years of experience in change management methodology and related initiatives.
• 3-5 years of ability to translate technical and complex information for non-technical audiences.
• Proven track record managing multiple relationships with business partners and customers.

Responsibilities

• Deliver change management and integration plans for various projects and programs.
• Work independently while collaborating with leadership and product owners.
• Manage multiple projects and adapt to evolving business priorities.

Skills

Change management methodology

Translating technical information

Managing cross-functional relationships

Influencing leaders and senior executives

Corporate communications experience

Communication skills (written and verbal)

Interpersonal and relationship management skills

Education

Undergraduate degree and change management certification

Job description

Location: (Hybrid)

Contract Duration: October 31 ‘26

Possibility of extension & conversion to FTE? – Yes (2yr project approx.)

Schedule Hours: 9 am-5 pm Monday-Friday

Reason to bring resources: Change management needs.

Story Behind the Need

Business group: Global Transaction Banking

As a centralized point of contact for program and partner stakeholders, the Senior Manager is responsible for delivering on defined change management and integration plans in support of a wide range of projects, strategic initiatives, and programs. The Senior Manager works within the defined Change Management framework, processes, and procedures within the department to ensure consistency of message and stakeholder stakeholder-centric approach.

The Change Manager works independently, receiving direction from the Global Payment Platforms leadership team and collaborating closely with the Product Owners. This is a highly dynamic environment, and the incumbent is expected to manage multiple projects while quickly adapting to evolving business priorities, ensuring all activities conducted comply with governing regulations, internal policies, and procedures.

Candidate Requirements / Must Have Skills

• 5-8 years Strong understanding of change management methodology and/or experience participating in initiatives requiring organizational change. Please highlight the most recent example.
• 3-5 years Ability to translate technical and complex information into key benefits appropriate for a non-technical audience
• 3-5 years Proven track record managing multiple cross-functional business, partner, and customer relationships
• 5-8 years of experience influencing leaders and senior executives (please highlight the most recent example and outcome)
• 3-5 years of working experience in change management or corporate communications

Nice-To-Have Skills

• ADKAR framework certification
• Payments domain knowledge

Soft Skills Required

• Exceptional communication skills, both written and verbal (experience developing and executing on communication plans)
• Able to work effectively at all levels in an organization
• Strong interpersonal, communication, and relationship management skills

Best VS. Average Candidate

The Best candidate is someone who is a self-starter, has payment domain knowledge, and has change management experience

Education & Certificates

Undergraduate and above level preferred, and change management certification or designation desired

Candidate review and selection

Round 1: Hiring Manager & Director of Technology

• Format: In-person interview at 40 Temperance, 8th floor
• Duration: 45 minutes to 1 hour
• Structure:
  • First 20 minutes: Scenario-based and general questions
  • Remaining time: Case study (provided during the interview)

Round 2: VP & Technology VP

• Format: Video call
• Duration: 30 minutes
• Focus: Cultural fit

NOTE: will review any requests for accommodations put forward by Suppliers