CFO (chief financial officer) - financial, communications and other business services

TD Bank; Abbotsford; On-site; CAD 108,000 - 164,000; Full time

Job summary

A leading financial institution is seeking a Chief Financial Officer (CFO) to oversee a team of Account Managers. The role involves driving customer satisfaction, managing credit risk, and achieving business growth. Ideal candidates will have strong leadership experience in financial services, with a track record of coaching teams and enhancing customer relationships. This position is based in Abbotsford, Canada, and offers a competitive salary.

Qualifications

• Experience in managing a team and operations in financial services.
• Strong analytical skills in credit management.
• Proven ability to drive customer satisfaction and business growth.

Responsibilities

• Lead and coach Account Managers to achieve business goals.
• Develop and maintain customer relationships for optimal service.
• Manage risks and operational issues effectively.

Skills

Leadership

Credit analysis

Sales coaching

Customer service

Relationship management

Job description

CFO (chief financial officer) - financial, communications and other business services

Title posted on CareerBeacon - Senior Manager, Commercial Services

Posted on November 08, 2025 by Employer details TD Bank

Job Details

• Work Location: Surrey, British Columbia, Canada
• Hours: 37.5
• Line of Business: Personal & Commercial Banking
• Pay Details: $108,800 - $163,200 CAD
• Senior Manager, Commercial Services

Job Description

This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER

• Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
• Acting as part of the team in resolving customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
• Constantly build knowledge of the market, customers and broader economic factors
• Develop and maintain centre of influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance TDBG brand by participating in network events

SHAREHOLDER

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and and ensure staff complete required compliance attestations/training within required guidelines
• Protect the intere

Advertised Until

2025-12-07