Certification Specialist - Bilingual (English & French)

Global Payments Canada GP; Quebec; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading payment solutions provider is seeking a Technical Certification Specialist to provide technical support for new payment products and integrations. This role requires a college degree in a related field, 2-5 years of relevant experience, and proficiency in both French and English. The position is remote but candidates must be based in the Greater Toronto Area for easy access to business locations. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 2-5 years experience in a similar role.
• Ability to follow company policies and ensure consistency.
• Knowledge of Credit card operation rules and regulations.

Responsibilities

• Provide technical support to product group and merchants.
• Prepare customized POS test scripts.
• Coordinate testing with technicians from partner companies.

Skills

Bilingual (French / English)

Excellent communication skills

Detail-oriented

Problem-solving skills

Ability to manage multiple activities

Education

College degree in Business, Administration, IT or related field

Tools

Tandem

Base-24

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Overview

Summary of This Role

The purpose of the position is to certify new products and integrations according to Card Associations rules and compliance

Responsibilities

• Provide technical support to the product group and merchants on new products and integrations.
• Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.
• Prepare customized POS test scripts for each solution.
• Generate Test Scripts and verify results from this test execution.
• Act as a Subject Matter Expert for new certifications.
• Assist external developers in fixing variances.
• Provide training and create documentation as required to all business units for certified solutions.
• Perform pilot monitoring and analysis prior to rollout of certified solutions.
• Provide status reporting to the manager as required.
• Provide technical advice, support and guidance to developers and Product Team.
• Develop and manage relationships with POS developers, third party processors, Project Managers, Sales and other business areas.
• Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system, and to continue testing procedures during the system in use.
• Test and analyze POS systems with test plans, test kits and test cards, execute tests on POS systems against compliance from the payment requirements of Master Card, Visa Card, Debit Card, American Express, Discover other Card and Credit card companies.
• Duplicate the scenario during the test execution phase; analyze, investigate, and report individual or specific defects to software developers.
• Analyze situations that may create future problems or operations issues and make appropriate recommendations.
• Other projects or tasks, as needed.
• Remote position, but must be based in the GTA for easy access to Toronto business locations.

Qualifications

• College degree in Business, Administration, IT or related field.
• 2-5 years experience in a similar role.
• Bilingual (French / English) is required
• Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.
• Ability to follow, investigate and assess issues to make certain the correct solution is implemented.
• Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage client’s expectations.
• Tandem and Base-24 knowledge.
• Focus on detail, problem-solving and investigation skills required.
• Knowledge of Credit cards (Visa, MasterCard, AMEX, etc) and Interac operation rules and regulations.
• Ability to manage multiple activities of varying complexity under time constraints.
• Willingness to take ownership for own work to continuously improve performance.
• #LI-Remote

Responsabilités Principales

• Offrir un soutien technique à l’équipe de produit et aux marchands concernant les nouveaux produits et nouvelles intégrations
• Assister aux présentations et partager ses commentaires et conseils techniques avec l’équipe
• Préparer des scripts POS personnalisés pour chaque solution
• Générer des tests de scripts et vérifier les résultats tout au long du processus, soit du test à l’exécution
• Agir en tant qu’expert en la matière pour toutes les nouvelles certifications
• Aider les développeurs externes à corriger les écarts et variations
• Offrir des formations et créer la documentation nécessaire à toutes les unités commerciales pour les solutions certifiées
• Effectuer une veille, ainsi qu’une analyse avant le déploiement des solutions certifiées
• Fournir des rapports d’états au gestionnaire au besoin
• Développer et gérer les relations avec les développeurs POS, les processeurs tiers, les gestionnaires de projet, l’équipe des ventes et toute autre domaine d’activité connexe
• Coordonner les tests avec les techniciens des entreprises partenaires pour mettre en oeuvre des procédures d’assurance qualité avant le déploiement réel du système POS et continuer les procédures en lien avec les tests pendant l’utilisation du système
• Tester et analyser les systèmes POS avec plans de tests, des kits de tests et des cartes tests
• Exécuter des tests sur les systèmes POS en lien avec les exigences de paiement de Mastercard, Visa, carte débit, American Express, etc.
• Copier ce scénario lors de la phase d’exécution des tests : analyser, enquêter et signaler des défauts individuels ou spécifiques aux développeurs logiciels
• Analyser les situations susceptibles de créer des problèmes dans le futur ou des problèmes d’exploitation et offrir des recommandations en conséquence
• Ready to Elevate Your Career?
• Apply now and become part of a global leader in commerce solutions!
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments / TSYS.