Central Receptionist/Records Assistant

Perth County; Stratford; On-site; CAD 53,000 - 63,000; Full time

Job summary

A municipal organization in Stratford is seeking a highly organized Central Receptionist/Records Assistant. The role involves providing reception and customer service at the County Courthouse and maintaining corporate records according to established procedures. Candidates should have a post-secondary diploma in Office Administration, offer customer service experience, and possess strong organizational and time-management skills. This position offers a salary range of CAD $53,653.60 to $62,771.80 with various benefits including health coverage and a pension plan.

Benefits

Health and dental benefit coverage

OMERS pension plan

Flexible work arrangements

Career development and training

Employee and family assistance program

Tuition assistance program

Qualifications

• 2 years experience in a previous customer service or reception role.
• Knowledge of municipal government processes.
• Demonstrated customer service and interpersonal skills.

Responsibilities

• Provide administrative support and reception support for the County.
• Maintain confidential customer information.
• Assist with records management practices.

Skills

Customer service

Organizational skills

Time management

Interpersonal skills

Attention to detail

Education

Post-Secondary diploma in Office Administration or Business studies

Tools

Electronic Document and Records Management Systems

Job description

Position Summary

The County of Perth is seeking a self‑motivated, highly organized individual to fulfill the role of Central Receptionist/Records Assistant. Reporting to the Manager of Legislative Services/Clerk, the Central Receptionist/Records Assistant is expected to perform reception and customer service duties at the County Courthouse as the first point of contact. The Central Receptionist/Records Assistant is responsible for administering and maintaining the County’s corporate records according to The Ontario Municipal Records Management Systems (TOMRMS), the Municipality’s Retention By‑law, and established procedures.

Primary Responsibilities

• Provide administrative support and reception support for the County of Perth, including greeting visitors and directing telephone calls to appropriate staff
• Maintain confidential customer information
• Provide support as required in co‑ordination of County social functions
• Assist with conference planning and registration of workshops, and other training events hosted by the County of Perth
• Process payments for various County fees
• Assist departmental Records Liaisons to comply with adopted records retention schedule and practices which includes file destruction
• Ensure that all files and documents are easily accessible to all required users/public
• Ensure that all file rooms are well organized and function as designed
• Assist with providing staff support and training in records management practices
• Provide file maintenance, access, distribution, retrieval, retention, storage, disposal, and cross‑reference systems
• Input records management data to FileHold database
• Assemble shelving units and records boxes, shelve records, sort and categorize files; file and re‑file records
• Satisfy requests for records (including research of records; photocopy material; prepare correspondence; re‑file; etc.) arising through inquiries
• Prepare lists of records for Managers’ review and possible transfer to Stratford‑Perth Archives
• Produce computer‑generated reports and occasionally prepare reports for Clerk
• Stock, load, unload and deliver records and/or records supplies to various locations within the County
• Ensure that Occupational Health and Safety practices and County of Perth policies and procedures are adhered to; wear any personal protective equipment required to ensure personal safety and report any known hazards and/or incidents in the workplace to immediate supervisor
• Perform other related duties as assigned

Qualifications

• Post‑Secondary diploma in Office Administration or Business studies, or a combination of skill‑specific training and education
• Knowledge of municipal government processes
• 2 years experience in a previous customer service or reception role
• Experience in Electronic Document and Records Management Systems and privacy legislation would be an asset
• Experience with The Ontario Municipal Records Management System (TOMRMS) would be an asset
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with an appropriate degree of tact and discretion
• Demonstrated customer service and interpersonal skills to maintain cooperative/collaborative working relationships both in and outside of the organization
• Excellent time‑management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
• Excellent organizational and administrative skills with the ability to work independently and in a team environment
• Excellent written communication skills with attention to detail and accuracy
• Demonstrated ability to understand and abide by municipal policies and procedures
• Ability to maintain a high level of confidentiality

Shift

Monday to Friday, 8:30 am to 4:30 pm (35 hours per week)

Salary Range

$53,653.60.40 – $62,771.80 (based on Perth County’s 2026 salary grid)

Our Benefits

• Health and dental benefit coverage
• OMERS pension plan
• Flexible work arrangements
• Career development and training
• Employee and family assistance program
• Tuition assistance program

Application Process

Those interested may submit their application online at www.perthcounty.ca/employment by January 19, 2026 at 8:30 am. Interviews may commence as qualified applications are received. Interviews may be conducted virtually. No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates. This posting reflects an existing vacancy that we are actively seeking to fill.

We thank all applicants for their interest and advise that only those candidates selected for an interview will be contacted. Personal information is collected under MFIPPA and is used to determine eligibility for potential employment. The County of Perth is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.