Central Print Shop Operator

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Central Print Shop Operator to manage print operations and ensure high customer satisfaction. The ideal candidate has 3 to 5 years of print production experience and possesses strong problem-solving and leadership skills. You will interact with customers and manage quotes while maintaining accuracy. This is a full-time on-site position.

Qualifications

• Attention to detail and quality control is essential.
• Adaptability to new technologies is crucial.
• Experience in print production is mandatory.

Responsibilities

• Maintain customer satisfaction through efficient operations.
• Interact with customers in person, on the phone, and by email.
• Ensure accuracy in data inputs and quotes.

Skills

Detail Oriented/Accurate

Sense of Urgency

Reliable

Coachable

Problem Solver

Team leadership skills

Education

3 to 5 years' industry experience

Tools

Print Production

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Central Print Shop Operator role is responsible for printing and finishing of a product. The goal is to keep this department running in an efficient and well-kept manner, to increase customer satisfaction, loyalty and retention and to exceed their expectations.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Interacting with Customers in person, on the phone and by email
• Capturing the Customer's specifications into detailed quotes or work orders
• Assisting the Manager in immediately responding to inquiries
• Assisting the Manager with quotes and estimating
• Working with the manager to maintain customer relationships
• Expediting work orders into production
• Ensuring the accuracy of data inputted into our systems
• Verifying and updating Account and Customer contact information
• A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
• There will be exposure to moderate levels of noise generated by the print equipment.
• You will be required to stand in a stationary position for periods of time.

Who you are

• Detail Oriented/Accurate – Pay close attention to and review of work orders for accuracy and completeness, quality control
• Sense of Urgency – you should enjoy working in a fast paced, deadline driven environment
• Reliable – This position requires an ability to work at a consistent rate of productivity, punctuality and a strong work ethic
• Coachable – remain open to feedback, and be able to collaborate and communicate with team members and customers, being open to suggestions, and are capable of adapting to new technologies.
• Problem Solver – You will need to have the ability to innovate, keeping open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.
• Solid foundation in all things print from huge posters to business cards, and perhaps products that do not yet exist
• 3 to 5 years' industry experience
• You can demonstrate experience in Print Production.
• A consultative approach to working with our customers
• Team leadership skills - Share Your Knowledge and Grow
• Ability to coordinate and follow Simplest, Smallest, order first
• Process improvement skills
• Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Regular

Weekly Hours

37.5

Primary Recruiter

Patrick St. Louis

Skills

Accountability, Communication, Interpersonal Communication, Office Administration, Organizational Efficiency, Personal Initiative, Technical Acumen