Central Medical Centre - Receptionist

NHS; Morden; On-site; CAD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Morden is seeking a dedicated Receptionist to join their team. The ideal candidate will excel in customer service, effectively manage appointment systems, and handle patient queries. This role is vital for ensuring the seamless operation of the practice, requiring strong communication skills and proficiency in office applications. A willingness to work a Saturday morning rota is essential. Competitive pay and a supportive team atmosphere await the successful applicant.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working in General Practice or a health care setting is preferred.

Responsibilities

• Act as the first point of contact for patients.
• Manage appointment systems and patient records.
• Register new patients and update personal details.
• Handle patient queries via telephone, email, and in-person interactions.

Skills

Excellent communication skills (written and oral)

Experience of working with the general public

Competent in the use of Office and Outlook

Ability to work as a team member

Experience of using general practice IT systems

Education

GCSE Mathematics & English (C or above)

Tools

EMIS clinical system

Docman

Accurx

Job description

Central Medical Centre is a well established General Practice based in Morden Surrey providing care to over 9500 patients in the local community.

The practice is situated close to Morden town centre, which has good public transport links.

We have an exciting opportunity for an individual to join as part of a multidisciplinary team to support our clinicians and patients.

Our reception team play a vital role in the smooth running of the practice. They are first point of contact for patients and are key to ensuring that processes work efficiently.

Main duties of the job

The role is varied and includes a range of tasks and duties. Including:-

• Dealing with patients enquiries and queries on the telephone and with those attending the practice in person
• Manage appointment systems and patient records
• Book, change, and cancel appointments
• Register new patients and update personal details
• Handle referrals, letters, and test results
• Maintain filing systems (paper and electronic)
• Deal with email correspondence from hospitals, partner organisations and other third parties
• Arrange translation services where required
• Care Navigation assessing patient requests (without giving medical advice), directing patients to the most appropriate clinician or service

About us

The practice is based over 3 floors and provides full DDA access to the ground floor. The practice has a team of 30 staff and has links with other local practices and healthcare providers.

We are forward thinking practice and constantly strive to provide and offer a high level of care to our patients. Our core values reflect the principles of general practice, the NHS constitution and our commitment to delivering safe, effective and compassionate care to our community.

The team work closely together to support each other in a friendly and welcoming atmosphere.

The practice is rated as good with CQC across all five domains.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

To be the first point of contact for patients either on the telephone or face to face

Answering incoming telephone queries

Data entry - including maintaining and updating patients records

Dealing with incoming correspondence both via post and electronically

Processing prescriptions and helping patients with prescription queries

Dealing with patient queries received via telephone, email or through our website

Registering new patients

Arranging interpreting services as required for patients

Processing of medical records

Acting as a chaperone when required

Ability to speak other languages desirable but not essential e.g Tamil

The successful candidate will be required to join a rota for Saturday mornings (3hrs 9am - 12noon) approximately 1 in every 4 weeks.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Skills

• Excellent communication skills (written and oral)
• Experience of working with the general public / customer service skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management
• Good organisational skills
• Ability to multi-task
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow protocols and procedures
• Experience of working in General Practice
• Experience of using general practice IT systems - EMIS clinical system, Docman, Accurx, Abtrace, DART

Experience

• Experience of working with the general public
• Experience of working in a customer service role
• Experience of working in General Practice or a health care setting

Personal Qualities & Other Requirements

• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexible
• Ability to follow strict confidentiality & GDPR guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.