CDE II - Client Delivery Executive - Hybrid

NTT DATA, Inc.; Montreal; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Une entreprise de services technologiques recherche un Client Delivery Executive pour diriger la gestion des relations clients et la conformité financière. Le candidat idéal aura 12 à 15 ans d'expérience, avec au moins 5 à 7 ans en leadership. Ce rôle crucial exige une maîtrise des processus financiers, une capacité à établir des relations avec des clients de haut niveau, ainsi qu'une expertise en conformité des contrats. Le poste est hybride, nécessitant une présence au bureau à Montréal trois jours par semaine.

Qualifications

• Maîtrise de la gestion des relations avec les clients, y compris avec les niveaux C.
• Expertise sur la gestion des budgets et des coûts pour les projets.
• S'assurer de la conformité aux processus internes et aux obligations contractuelles.

Responsibilities

• Établir des relations solides avec les clients et favoriser leur satisfaction.
• Surveiller et gérer le P&L pour les projets assignés.
• Gérer les Accord de Gestion et les SOW en collaboration avec les équipes juridiques.

Skills

Compétences avancées en influence et communication

Capacités solides en leadership de service à la clientèle

Expertise en gestion financière, budgétisation et analyse de P&L

Connaissance des principes de gestion des contrats

Compétences exceptionnelles en analyse et résolution de problèmes

Education

12 à 15 ans d'expérience pertinente

5 à 7 ans d'expérience en gestion

Job description

CDE II - Client Delivery Executive - Hybrid

Location: Montreal, QC, CA

Company: NTT DATA Services

Fournir un leadership et des conseils aux tours de livraison en lien avec la gestion financière, la gouvernance et la gestion des contrats. Prendre des décisions stratégiques pour atteindre les objectifs financiers et de relations avec les clients. Obtenir des résultats grâce aux gestionnaires subordonnés et aux équipes.

Qualifications : Compétences avancées en influence et en communication. Solides capacités en leadership du service à la clientèle. Expertise en gestion financière, en budgétisation et en analyse de P&L. Connaissance approfondie des principes de gestion des contrats et de gouvernance. Compétences exceptionnelles en analyse et en résolution de problèmes. Maîtrise de la gestion des relations avec les clients, y compris avec les niveaux C. Nécessite généralement de 12 à 15 ans d'expérience pertinente, dont 5 à 7 ans d'expérience en gestion ou en leadership.

Job Summary

The Delivery Account Executive is a key leadership role primarily focused on client management, financial management, governance, and contract management within the Client Account Delivery organization. This position plays a pivotal role in maintaining strong client relationships, ensuring financial stability, and overseeing compliance with contracts and governance frameworks. Working directly in alignment with the CDE, the role supports the CDE’s organization to drive outcomes for the client and NTT.

Employee must be in Montreal, in the office 3 days a week at a minimum, full time preferred.

Key Responsibilities

• Client Relationship Management:
  • Establish and nurture strong, positive relationships with clients, including executive and managerial-level clients.
  • Act as the primary point of contact for clients, addressing their needs, concerns, and escalations effectively.
  • Collaborate with the Customer Delivery Executive to understand and align with client expectations.
  • Collaborate with the Client Executive and Client Delivery Executive to effectively manage client expectations.
  • Monitor and enhance client satisfaction through regular feedback mechanisms and continuous improvement initiatives.
• Assist in overseeing budgeting, cost management, and invoicing for customer projects and services.
• Monitor and manage the Profit and Loss (P&L) for assigned projects or accounts.
• Help with WBS creation and invoicing the client through monthly baseline fees, ARCs, and RRCs.
• Collaborate with finance and project teams to create comprehensive project budgets, considering financial aspects and profitability.
• Work closely with resource management teams to allocate financial resources effectively across projects and client accounts.
• Help with time keeping and appropriate labor billing to the account cost model.
• Manage ARC/RRC and baseline invoices.
• Review monthly RAM charges.
• Governance and Compliance:
  • Ensure adherence to client and internal governance processes, frameworks, and contractual obligations.
  • Manage Master Agreements, Statements of Work (SOWs), and Change Requests in collaboration with legal and procurement teams.
  • Implement and enforce governance best practices to minimize risks and ensure compliance.
  • Responsible for monthly governance reviews and driving SIP/Service Excellence activities working closely with the SDM and Delivery tower leads.
  • Send meeting minutes and action items for all meetings.
  • Ensure compliance to weekly governance by all towers and ensure client engagements.
  • Implement robust governance frameworks for client engagements, ensuring compliance with contractual requirements.
  • Monitor adherence to contract terms, service level agreements (SLAs), and governance policies, taking corrective actions as needed.
• Contract Management:
  • Support the CDE on contract negotiations and renewals, ensuring favorable terms for the organization.
  • Review and analyze contract documents, identifying potential risks and opportunities.
  • Implement a robust process for handling scope changes, including impact analysis, documentation, and client approvals.
  • Support in creation of change requests and exceptions.
  • Track key performance indicators (KPIs) specified in contracts to measure and demonstrate adherence to service quality.
  • Conduct regular contract review meetings with clients to ensure alignment with evolving needs and objectives.
  • Collaborate with legal teams to resolve contractual issues and disputes.
• Delivery:
  • Collaborate with Delivery teams to improve service delivery and meet or exceed client expectations.
  • Work closely with the Service Delivery Executive/Service Delivery Manager to ensure operation management, ticket management and SLA compliance.
  • Help in data driven analytics and setting up robust operational and client reporting.
  • Leadership and Direction:
    • Provide leadership and guidance to delivery towers related to financial management, governance, and contract management.
    • Exercise strategic decision-making to achieve financial and client relationship objectives.
    • Accomplish results through subordinate managers and teams.

Qualifications

• Advanced influencing and communication skills.
• Strong client service leadership capabilities.
• Expertise in financial management, budgeting, and P&L analysis.
• In-depth knowledge of contract management and governance principles.
• Exceptional analytical and problem‑solving skills.
• Proficiency in client relationship management including C‑Levels.
• Typically requires 12‑15 years of relevant experience, including 5‑7 years of managerial/leadership experience.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .