Case Manager

Canadian Mental Health Association (CMHA) - Toronto; Toronto; On-site; CAD 54,000 - 61,000; Full time

Job summary

A community mental health agency in Toronto is seeking a full-time Case Manager for the East Case Management Program. The ideal candidate will support clients with psychiatric disabilities, develop service care plans, and coordinate community resources. A minimum of three years of experience in direct service and a degree in social services are required. This role is pivotal in enhancing clients' quality of life through dedicated care and support, ensuring a vital contribution to mental health services.

Benefits

Health Care of Ontario Pension Plan (HOOPP)

Comprehensive Group Health Insurance

Short‑term and Long‑term Disability programs

Work-life balance and flexibility

Annual Professional Development Funding

Qualifications

• Minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities.
• Strong knowledge of culturally competent and trauma-informed care.
• Ability to work independently and within a multidisciplinary team.

Responsibilities

• Assist in the development of a service care plan for clients.
• Provide regular updates to managers and participate in team meetings.
• Advocate on behalf of the client and connect them with community resources.

Skills

Crisis intervention/prevention

Trauma-informed care

Analytical skills

Consultation skills

Decision-making skills

Education

Undergraduate degree or diploma in social services or related field

Tools

Ontario Driver’s License

Job description

Case Manager – East Case Management (Full‑Time Permanent)

The Role and Opportunity

The Canadian Mental Health Association (CMHA) – Toronto is looking for a Case Manager for our East Case Management Program. This Case Management program offers intensive case management services as part of the continuum of mental health services and supports for people with mental illness. Intensive case management promotes independence and quality of life through the coordination of appropriate services and the provision of constant and on‑going support as needed by the client. The direct involvement of the client and the development of a caring, supportive relationship between the case manager and the client are integral components of the service. Service is provided in the community.

Salary: $54,943 – $60,203

Hours of Work: 35 per week

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client‑first, recovery‑oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long‑term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

Reporting to the Program Manager, the Case Manager will work with the interdisciplinary team to support their clients in the community. They will be required to participate in person team meetings and provide regular updates to managers. The aim of the Case Manager will be to assist in the development of a service care plan, access appropriate services and provide case management for clients accepted to the case management service. This will begin with intake of client information to assess their needs and identify supports required; this will be done through effective consultation and collaboration with the client. This role will also involve direct service provision/intervention with a strength‑based trauma‑informed approach. The Case Manager will also develop, implement, and monitor the service plan and conduct follow‑ups with the clients as needed. The Case Manager will advocate on behalf of the client and connect them with community resources as well as establishing effective working relationships with staff of other agencies.

Experience & Education Required

• An undergraduate degree or diploma in social services or a related field.
• A minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities (experience in community mental health is an asset).
• Strong knowledge of crisis intervention/prevention, addictions, recovery‑oriented practice, culturally competent and trauma‑informed care, and severe/persistent mental illness.
• A solution‑focused approach, strong crisis management skills, and experience working with diverse communities from an anti‑racism, anti‑oppression, and non‑homophobic lens.
• The ability to work both independently and within a multidisciplinary team, with effective analytical, assessment, and decision‑making skills.
• A valid Ontario Driver’s License, access to a vehicle, and appropriate insurance coverage.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short‑term and Long‑term Disability programs and life insurance to protect your income upon illness or injury
• Work‑life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like‑minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award‑winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work‑life balance, and the organization’s commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity‑informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity‑deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity‑based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID‑19 policy and provide proof of vaccination.

Important Disclosure

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for an existing vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.