Case Management Administrative Assistant

SCM Associates; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare management firm in Canada is seeking a Case Management Administrative Assistant to support Case Managers with various administrative tasks. Responsibilities include maintaining case data, scheduling appointments, and effective communication with clients and staff. Ideal candidates have a high school education and at least two years of related experience. Strong organizational and problem-solving skills are required. The position offers an engaging work environment with opportunities for growth.

Qualifications

• Ability to read, analyze, and interpret information.
• Related experience of two years or equivalent combination of education and experience.
• Valid driver's license and automobile liability insurance.

Responsibilities

• Assist Case Managers with administrative duties.
• Maintain records of business transactions and office activities.
• Schedule patient appointments and manage case data.

Skills

Effective communication

Organizational skills

Problem-solving

Detail orientation

Education

High school education

Tools

Microsoft Word

Spreadsheet software

Database software

Job description

Career Opportunities with SCM Associates

Current job opportunities are posted here as they become available.

Case Management Administrative Assistant

The administrative assistant assists Case Managers as needed with a variety of administrative duties. Duties including, but not limited to such as performing, compiling, and maintaining records of business transactions and office activities in close coordination with other staff members.

Responsibilities and Duties

Responsibilities may include the following:

• Types and sends general office correspondence, letters, and forms
• Provides general administrative support to the Case Managers, including screening and directing phone calls, calendar, phone calling, and travel
• Performs general information research as assigned and summarizes it in verbal and/or written form
• Performs routine case management tasks assigned by the Case Manager, including scheduling patient appointments, arranging for associated needs such as transporta-tion and translation, and submitting authorization forms
• Enters and maintains case data in databases and other office software and transfers information among programs, including prepopulating reports
• Organizes travel and service arrangements and other engagements and communicates with service providers
• Documents in writing all work activities and time required to perform them
• Communicates effectively via phone, e-mail, or fax with company personnel, vendors, customers, and clients
• Notifies management staff of any issue related to quality of service provided or legali-ties
• Performs other related duties as assigned in accordance with the necessary job function

Supervisory Responsibilities

This position has no supervisory responsibilities.

People Contact

This position requires regular contact both within the company and outside the company in order to carry out company policies and procedures. Requires abilities of persuasion and co-operation. Often deals with persons of equal or higher rank.

Decision Making

This position requires the use of judgment to plan and execute the workload. General deci-sions are made to solve problems by selecting a course of action that is within the policies and procedures of the company. Uses good judgment in referring problems to manager.

Supervision Received

This position exercises some latitude in planning and executing the workload, but works closely with the supervisor. Completed work is reviewed in terms of timely and effective per-formance of responsibilities.

Minimum Position Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school education
• Two years related experience and/or training or equivalent combination of education and experience

Language Skills:

• Ability to read, analyze, and interpret information
• Ability to effectively present information and respond to questions from customers and managers regarding the case management process
• Ability to speak effectively on the phone to customers

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several variables in standardized situations

Computer Skills:

• Knowledge of database software, internet software, and Microsoft word processing and spreadsheet software

Certificates, Licenses, Registrations:

• Valid California driver’s license and valid automobile liability insurance

Other Skills and Abilities:

• Ability to organize and evaluate workload and prioritize projects
• Ability to meet deadlines
• Ability to complete multiple, simultaneous projects with accuracy and efficiency
• Ability to problem solve
• Detail orientation

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to sit and talk or hear. The employee occasionally is required to stand and walk. The employee frequently is required to use hands to finger, handle, or feel and to reach with hands and arms. The employee occasionally is required to stoop, kneel, or crouch. The employee occasionally must lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less) and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

At Will Employment

Employment at SCM Associates, Inc. is based on mutual consent, and both the employee and SCM have the right to terminate employment at will, with or without cause, with or without advance notice.