Care Services Specialist — WOW Client Experience

The Magellan International School; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading home care service provider in Mississauga is seeking a Care Services Specialist to enhance client interactions and ensure operational efficiency. Your role will involve scheduling client visits, responding to caregiver inquiries, and delivering a wonderful client experience. Ideal candidates will possess 2–3 years customer service experience and exhibit strong organizational and communication skills. If you thrive in a metrics-driven environment and love making a meaningful impact, apply today.

Qualifications

• 2–3 years of experience in a customer service focused role.
• Strong organizational skills to manage multiple priorities.
• Excellent communication skills and warm phone presence.

Responsibilities

• Deliver exceptional client experiences using the ADMIRE Model.
• Ensure caregivers clock in for visits; manage no-show situations.
• Schedule and book client visits efficiently and accurately.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Rapport building

Tools

AlayaCare platform

Job description

A leading home care service provider in Mississauga is seeking a Care Services Specialist to enhance client interactions and ensure operational efficiency. Your role will involve scheduling client visits, responding to caregiver inquiries, and delivering a wonderful client experience. Ideal candidates will possess 2–3 years customer service experience and exhibit strong organizational and communication skills. If you thrive in a metrics-driven environment and love making a meaningful impact, apply today.