'Caps Crew (Part-time)

Vancouver Whitecaps FC; Vancouver; On-site; Part time

Job summary

A professional sports club is seeking new team members to contribute to matchday experiences. Roles include being a brand ambassador, supervisor for youth participants, and operational staff. Ideal candidates should demonstrate enthusiasm, communication skills, and a commitment to service excellence. Applicants must be available for a minimum of fifteen matches during the 2026 season and should possess excellent interpersonal skills.

Benefits

Adidas Uniform

Discounted Whitecaps Tickets

Complimentary food and beverage during shifts

Qualifications

• Must be at least 18 years old.
• Experience in service-oriented roles is beneficial.
• Must exhibit a commitment to the organization's mission.

Responsibilities

• Engage with fans during matches to create a positive atmosphere.
• Assist in matchday operations and event activations.
• Supervise children participating in club activities.

Skills

Interpersonal skills

Communication skills

Confidence

Enthusiasm

Service excellence

Job description

The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for new team members to

contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team

spirit, discipline, work ethic and mentality.

The members of the Caps’ Crew Team are an integral part of the Whitecaps FC matchday experience. Members

will work at Vancouver Whitecaps FC home matches at BC Place with the opportunity to engage at other club

events including WFC2 matches and external events. Applicants must be available for a minimum of fifteen (15) First Team matches over the course of the 2026 season.

Available Positions & Responsibilities:

• Activation Team
  • Serve as a brand ambassador focused on delivering memorable fan moments at Whitecaps FC home matches.
  • Support the set-up, execution, and teardown of all in-match promotions and game-day activations
  • Actively engage fans during pre-match, in-match, and post-match moments to help create an exciting, inclusive stadium atmosphere
  • Bring energy and personality as on-field and in-stand entertainers through cheering, crowd engagement, dance, and interactive skits
  • Communicate and collaborate with fans, staff, and partners in a positive, professional manner
  • Actively participate in pre-match rehearsals and meetings to gain a clear understanding of matchday expectations.
• Kickin’ with the ‘Caps Supervisor
  • Supervise the Kickin’ with the ‘Caps participants every match, from registration to pick-up post-experience. Participants range from 5-16 years old
  • Previous experience in childcare and CPR Certification is an asset
• Stretcher Bearer
  • Under direction from appropriate medical personnel, transfer player onto stretcher, and carry them off the pitch
• Accreditation Staff
  • Work with security at staff and media entrances to ensure only verified personnel are granted access to the stadium on match days
  • Provide directional information to new staff or activation guests upon arrival.
• Red Hat / Director’s Spotter
  • Communicate anything of interest that occurs live during the match including substitutions, penalties or ejection to the 4th officials and/ or the Presentation team
• Photo Marshall & Quote Taker
  • Act as the Club’s moderators for media members operating on field level
  • Gather the reactions of coaches and players from both teams

• All positions include additional duties under the guidance of the Events & Fan Experience team.

Qualifications/Experience:

In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of management knowledge with degrees of demonstrated experience as follows:

• Applicants must be of 18 years of age or older
• Excellent interpersonal and communication skills
• Confident, articulate and enthusiastic
• A focus in service excellence- willingness to go the ‘extra mile’
• An interest in a media or sports management career is an asset
• Must be available for a minimum of fifteen (15) First Team matches over the course of the 2026 season
• Required to arrive at the stadium hours before kickoff and staying throughout the match (up to an 8-hour shift)

Benefits:

Being part of the Vancouver Whitecaps FC match day team provides valuable experience and knowledge about the professional sports industry. Opportunities include networking with Club staff, contacts and partners, and engaging with a community of like-minded peers. In addition, individuals will be able to watch a portion of the match during or after their work is complete.

• Adidas Uniform
• Discounted Whitecaps Tickets
• Complimentary food and beverage during shifts

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"