(CAN) Manager, Process Improvement (IC)-1

Walmart Connect Canada; Mississauga; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading retail company in Mississauga is seeking a Manager, Process Improvement to enhance operational efficiency and productivity. The ideal candidate will have at least 5 years of experience in a retail supply chain environment, proficiency in SQL and advanced Excel, and will effectively lead process improvement projects across various teams. The role promotes continuous improvement and the use of innovative strategies to address operational challenges.

Qualifications

• Minimum 5 years of experience in a retail supply chain environment.
• Demonstrated strength in cross-functional influence and change management.
• Experience collaborating with Canadian and international teams.

Responsibilities

• Lead and deliver process improvement projects.
• Identify opportunities for improved service and productivity.
• Develop solutions aligned with operations strategy.
• Monitor and assess compliance with regulations.

Skills

Cross-functional influence

Change management

Communication

Training

Proficiency in SQL

Advanced Excel

Power Query

PowerPoint

Experience with PowerBI

Experience with Dataiku

Experience with SharePoint

Experience with Power Automate

Leveraging AI tools

Job description

Overview

The Manager, Process Improvement is responsible for leading and delivering process improvement projects that enhance operational efficiency and productivity. This role involves identifying opportunities, designing solutions, and collaborating with various stakeholders to implement innovative strategies.

What you'll do

The Manager, Process Improvement identifies opportunities for improved service or productivity and addresses systemic issues through research, data analysis, and associate feedback. This role develops and implements solutions aligned with the overall vision and operations strategy. Defining business requirements and designing proof of concept, pilot, and rollout plans for new processes or technologies is a key responsibility. The position may also involve investigating and testing innovative technology solutions to address operational gaps.

Developing project plans and communicating the status of assigned projects is essential. The Manager, Process Improvement defines and improves operational metrics and service levels to measure productivity and customer satisfaction. Providing guidance and support to various teams, including field management and store operations, is necessary to meet project schedules successfully. The role may also assist in the development and implementation of change management strategies to support the introduction, adoption, and sustainment of process or technology changes.

The Manager, Process Improvement is responsible for developing and owning associate routines and standard operating procedures. This includes providing content for training materials and facilitating training sessions where required. Building relationships with and collaborating with international counterparts to share and gather ideas is another aspect of the role. Monitoring and assessing compliance with legal statutes and regulations may also be part of the responsibilities.

This position is a key support to operational strategies and may consult or mentor managers at various levels on metrics and performance improvement. The Manager, Process Improvement ensures that implemented changes are embedded within teams, supporting continuous improvement and operational excellence.

Leadership and Values

• Respect the Individual : demonstrates and encourages respect for others; drives a positive associate and customer experience; embraces differences in people, cultures, ideas, and experiences; supports a culture of belonging.
• Acts with Integrity : maintains high standards of integrity, ethics and compliance; models Walmart values and supports responsible corporate citizenship.
• Serve Our Customers : delivers results with a customer-first mindset and applies an omni-merchant approach.
• Strive for Excellence : seeks continuous improvement, thrives on innovation and intelligent risk-taking, and embraces new digital tools.

Qualifications

• Minimum 5 years of experience in a retail supply chain environment
• Proficiency in SQL, advanced Excel & Power Query, and PowerPoint; experience with PowerBI, Dataiku, SharePoint, and Power Automate
• Demonstrated strength in cross-functional influence, change management, communication, and training
• Experience collaborating with Canadian and international teams
• Experience leveraging AI tools is an asset

Minimum / Preferred Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred qualifications are optional.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Location

Primary Location : 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

Application

Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

Job details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management and Manufacturing

Industries : Advertising Services

Note : This description reflects the role content and expectations; it is not a job posting for external distribution content. Walmart will not be responsible for the availability of this position on external platforms.