Call Taker

Voyago; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare transportation service provider is seeking a full-time Dispatcher in Ottawa. Key responsibilities include managing incoming calls, scheduling for attendants, and coordinating with hospitals. Ideal candidates will possess a positive attitude, customer service orientation, and bilingual skills. The company offers competitive wages, a supportive atmosphere, and opportunities for growth within the organization. If you are self-motivated and ready to thrive in a dynamic environment, apply today!

Benefits

Competitive wages

Performance incentives

Friendly and supportive atmosphere

Qualifications

• Must have a flexible attitude to meet deadlines and work under pressure.
• Punctual and reliable with a professional demeanor.
• The ability to manage tasks in a fast-paced environment.

Responsibilities

• Manage incoming calls from hospitals and assist with scheduling.
• Give quotes and answer questions from families about services.
• Coordinate with attendants to ensure efficient service delivery.

Skills

Positive attitude

Customer service attitude

Attention to detail

Computer literate with typing skills

Bilingualism

Job description

Job description

Here We Grow Again!

Under the Transdev banner, and supporting Non-Emergency Medical Transfer, Priority Patient Transfer is excited to introduce additional entry level positions in our Ottawa Logistics Center, and we’d like YOU to join us!

Priority Patient Transfer Services prides itself on our constant focus on growth and development. With continued training you too could grow with us!

Our Company

Priority is a leader in the patient transfer industry, proudly serving Eastern Ontario for over a decade. Based in Ottawa, we operate a well-maintained, clean, and modern fleet of vehicles, providing transportation services to patients in a professional, safe and respectful environment.

We pride ourselves on having the strongest brand and reputation in the region, by providing uncompromising care, compassion, respect, and a commitment to excellence.

Priority provides both stretcher and wheelchair transportation service and is responsible for transferring patients safely between hospitals and back to their homes. We provide extensive training and orientations for all our new employees and a friendly, fast-paced, and professional work environment.

Job Description

As we grow, we are expanding our Dispatch team to assist in managing dispatch duties, full-time, located in our Nepean Head Office. As we are a 24/7 operation, this position will be required to work mornings/evenings and weekends, in a friendly and supported atmosphere.

Duties:

• Take incoming calls from Hospitals and book calls for our attendants
• Answer Families questions about our service
• Offer support and give quotes to families
• Pre plan the upcoming days and organize schedule
• Work with attendants to make their days efficient
• Complete daily reports
• Work with and keep in touch with hospitals about calls and delays
• Coordinate call times with supervisors in other regions
• Various other duties as requested

We are seeking self-motivated individuals who possess the following skills and aptitudes.

You have:

• Positive attitude, pleasant, approachable and patient
• Great work ethic
• Customer service attitude
• Flexibility to work under pressure and meet deadlines
• Must be able to work in a dynamic and task managing environment
• Display a sense of urgency
• Attention to detail
• Professional attitude under all situations
• Punctual and reliable
• Must be computer literate with good typing and spelling skills
• Bilingualism - requirement

We Offer:

Priority offers competitive wages, friendly and supportive atmosphere, and performance incentives for its employees. If you want to be part of our exciting healthcare field come grow with us by applying now!

As a subsidiary of Transdev we offer many exciting opportunities for growth within the transportation industry.

Sounds Interesting? Apply Today!

Priority Patient Transfer Services is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

Job Types: Full-time, Permanent

Salary: $18.05 per hour

Schedule:

• 8 hour shift - 30 to 40 hours per week
• Mostly weekdays, but availability for weekends as needed for coverage will be a requirement.