Business Systems Analyst

Ryan Specialty; Canada; On-site; CAD 62,000 - 75,000; Full time

Job summary

A leading insurance firm in Canada is looking for a Business Systems Analyst to work closely with stakeholders and project managers, gathering requirements and delivering data-driven recommendations. Candidates should have a Bachelor’s degree, at least 2 years of experience, preferably in the insurance sector, and strong analytical and communication skills. This role offers a competitive salary between $62,000 and $75,000, along with a comprehensive benefits package.

Benefits

Paid time off for holidays

Paid parental leave

Mental health services

Qualifications

• Minimum 2 years of related work experience.
• Insurance industry experience preferred.

Responsibilities

• Understand and document business objectives for projects.
• Analyze systems and processes for improvement.
• Collaborate with stakeholders on project scope and requirements.
• Conduct data analysis for business decision making.
• Develop and execute test plans for requirements implementation.
• Facilitate stakeholder meetings to document requirements.
• Conduct user acceptance testing for system maintenance.

Skills

Leadership skills

Analytical skills

Communication skills

Detail-oriented

Organizational skills

Proficient in MS Office

Emotional intelligence

Advanced Excel skills

JIRA proficiency

Education

Bachelor’s degree in computer science or business

Job description

Position Summary

The Business Systems Analyst is responsible for working with stakeholders and project managers to gather business requirements, test requirements, prioritize projects, and maintain a backlog. She/he will bridge the gap between cross functional teams using data analytics to assess processes, determine requirements, and deliver data‑driven recommendations and reports to executives and stakeholders.

What will your job entail?

Job Responsibilities:

• Understand and document the business objectives of each project and identify the business needs that the system must meet.
• Analyze and understand the business’s systems and processes to identify opportunities for improvement or automation.
• Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users.
• Collaborate with project managers and project sponsors to determine project scope and vision.
• Conduct data analysis to support business decision making and business process improvement.
• Develop and execute test plans to ensure that business requirements and functional specifications are implemented properly.
• Facilitate stakeholder meetings to document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
• Conduct user acceptance testing for system maintenance and enhancements.
• Identify and communicate process improvement opportunities focusing on scalability and standardization.
• Build and maintain strong relationships with Business Shared Services (BSS) stakeholders to support adoption and information sharing.
• Maintain basic knowledge of BSS processes and assess process health regarding quality, efficiency, adherence, and risk management.
• Act as liaison with strategic operations to address trending business issues and collaborate cross‑functionally for resolutions.
• Perform project‑related activities, including coordination, requirements gathering, and testing.

Work Experience and Education:

• Bachelor’s degree in computer science, business administration, or related field.
• Minimum of 2 years of related work experience.
• Insurance industry experience and familiarity with AIM, ImageRight, and ConceptOne strongly preferred.

Licenses & Certifications:

• CSPO is preferred, but not required.

Skills & Competencies:

• Ability to manage multiple priorities and meet deadlines independently.
• Strong leadership, communication (verbal and written), and analytical skills.
• Detail‑oriented, organized, and resourceful.
• Proficient in MS Office and JIRA; advanced Excel skills preferred.
• Emotional intelligence and facilitation skills.
• Thrives in a fast‑paced environment.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best‑in‑class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well‑being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $62,000.00 – $75,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full‑time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [e-mail].

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.