Senior Business Operations Manager

CSL Behring; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global biotechnology company is seeking a supply chain professional to lead the order-to-cash cycle, manage key relationships, and oversee inventory and logistics operations. With over 7 years in supply chain management, the candidate should have a Bachelor’s degree and relevant certifications. The role promotes career growth and offers a competitive salary with comprehensive benefits. Bilingual candidates (English and French) are preferred, with experience in the pharmaceutical industry valued.

Benefits

Competitive salary package

Performance-based bonuses

Comprehensive benefits including health and dental

Qualifications

• 7+ years of experience in supply chain management, customer relations, or related operations.
• Strong analytical and problem-solving skills with a data-driven approach.
• Experience managing customer service or operations teams.

Responsibilities

• Lead the full order-to-cash cycle, ensuring accuracy in orders, billing, and distribution.
• Manage relationships with government agencies, wholesalers, and private market customers.
• Oversee inventory management and logistics to optimize supply chain efficiency.

Skills

Fluency in English

Fluency in French

Analytical skills

Problem-solving skills

Cross-functional collaboration

Education

Bachelor’s degree in business or related discipline

APICS CPIM certification

CCPE accreditation

Tools

SAP

Microsoft Excel

Job description

Overview

Employer Industry: Biotechnology

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Competitive salary package with performance-based bonuses
• Comprehensive benefits including health, dental, and retirement plans
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and operational efficiency
• Work with a leading global biotechnology company focused on innovation and life-saving medicines

What to Expect (Job Responsibilities)

• Lead the full order-to-cash cycle, ensuring accuracy in orders, billing, and distribution
• Manage relationships with government agencies, wholesalers, and private market customers
• Oversee inventory management and logistics to optimize supply chain efficiency
• Drive continuous improvement initiatives for customer service and operational processes
• Develop and maintain detailed work instructions and ensure compliance with quality standards

What is Required (Qualifications)

• Bachelor’s degree in business, communications, or a related discipline
• APICS Certified in Planning and Inventory Management (CPIM)
• Council for Continuing Pharmaceutical Education (CCPE) accreditation
• 7+ years of experience in supply chain management, customer relations, or related operations
• Fluency in English and French (spoken and written)

How to Stand Out (Preferred Qualifications)

• Experience in the pharmaceutical, biotech, or healthcare industry
• Strong analytical and problem-solving skills with a data-driven approach
• Advanced proficiency with SAP and Microsoft Excel
• Proven ability to build cross-functional collaborations and external relationships
• Experience managing customer service or operations teams

#Biotechnology #SupplyChainManagement #CareerOpportunity #CustomerService #LeadershipRole

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