Business Analyst / Application Support Specialist – D365 Finance & Operations (Accounting)

IT Unlock Consulting Inc.; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Montreal is seeking a Business Analyst/Application Support Specialist with expertise in Dynamics 365 Finance & Operations. The candidate will provide application support, manage Finance-related issues, and collaborate on projects to enhance financial processes. Strong accounting knowledge and customer service orientation are essential. This position offers a mix of on-site work, fostering collaboration with IT and Finance teams.

Qualifications

• Degree in Finance, Accounting, Business, or Information Systems required.
• Proven experience as a Business Analyst or Application Support Specialist.
• Comfortable working in live/production environments.

Responsibilities

• Provide functional support for D365 F&O Finance modules.
• Manage and resolve Finance-related tickets in a production environment.
• Support Finance Solution Architect on D365 F&O projects.

Skills

Finance and Accounting processes

Dynamics 365 Finance & Operations

Problem-solving skills

Customer service orientation

Education

Degree in Finance, Accounting, Business, or Information Systems

Tools

ERP application support

Job description

Position Overview

We are looking for a Business Analyst / Application Support Specialist with strong expertise in Dynamics 365 Finance & Operations (Finance modules) to join our team. This role will support the Finance Solution Architect on project-related activities while also providing day-to-day application support to live business units using D365 F&O.

Key Responsibilities

• Application Support & Operations
• Provide functional support for D365 F&O Finance modules, including:
• General Ledger (GL)
• Accounts Payable (A/P)
• Accounts Receivable (A/R)
• Fixed Assets
• Leases
• Month-End and Period-End Closings
• Manage, analyze, and resolve Finance-related tickets in a production environment
• Perform root-cause analysis and propose sustainable solutions
• Deliver high-quality support with a strong customer service mindset
• Document issues, resolutions, and functional procedures
• Projects & Continuous Improvement
• Support the Finance Solution Architect on D365 F&O projects (enhancements, rollouts, optimizations)
• Gather and analyze Finance business requirements
• Write functional specifications and support testing activities (UAT)
• Contribute to continuous improvement of Finance processes within D365 F&O
• Comfortable working in live/production environments and ticketing tools

Work Mode: 3 days on site at Saint-Laurent

Requirements

Education & Experience

• Degree in Finance, Accounting, Business, or Information Systems
• Proven experience as a Business Analyst, Finance ERP Consultant, or Application Support Specialist
• Experience in international or multi-entity environments is a plus

Required Skills & Qualifications

• Functional Expertise: Strong knowledge of Finance and Accounting processes; Solid understanding of IFRS standards; Proven experience with Dynamics 365 Finance & Operations – Finance modules; Good understanding of financial closing cycles
• Technical & Analytical Skills: Experience in ERP application support (Finance-focused); Ability to analyze issues, configurations, and data within D365 F&O

Soft Skills

• Strong customer service orientation
• Highly detail-oriented and analytical
• Excellent problem-solving skills
• Strong communication and stakeholder management skills
• Ability to work effectively with Finance and IT teams