building services manager

City of Vancouver; Vancouver; On-site; CAD 112,000; Full time

Job summary

A vibrant Canadian city seeks a Manager for Portfolio and Building Services to oversee operations and staff for non-market housing. This full-time, permanent position involves ensuring compliance with safety regulations and implementing best practices within a diverse housing portfolio. The ideal candidate has strong leadership skills and experience in managing operations in a community service context. Join a leading employer committed to sustainability and equity for all residents.

Qualifications

• Proven experience in managing operations within a housing or community services context.
• Strong understanding of residential legislation and non-market housing industry practices.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Supervises and leads a team of Building Service Supervisors and support staff.
• Implements workflow processes and policies based on best practices.
• Ensures compliance with safety and security regulations.

Skills

Staff management

Performance management

Conflict resolution

Job description

Manager, Portfolio and Building Services

Requisition ID: 43995

Location: Vancouver, BC

Work location: On site

Salary: $111,139 per year

Terms: Permanent employment, Full time

Starts as soon as possible

Vacancies: 1 vacancy

Source: CivicJobs.ca #109627

City of Vancouver

Located on the traditional, ancestral and unceded lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most livable and environmentally sustainable cities. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Main Purpose and Function

The Manager, Portfolio & Building Services reports to the Director of Non‑Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the Non‑Market Housing Operations portfolio. This position develops and implements enhanced workflow processes, policies and procedures, based upon the mission and values of Arts, Culture, and Community Services as well as compliance with Provincial legislation and non‑market housing industry best practices. The Manager directly supervises a team of Building Service & Working Supervisors, Administrative Support Officers, and the Scheduler, and indirectly supervises all Building Support Workers across a portfolio of 12 NMHO buildings and approximately 1,200 tenancies in the DTES, Downtown South, and Killarney area. The Manager is responsible for the daily operational oversight and staff management of a complex, geographically dispersed, and highly regulated housing portfolio, including safety and security of staff, tenants and buildings; compliance with residential legislation; coordination of programs and services; tenant management and property management oversight; maintenance of sites; and tenant engagement strategies. In addition, the Manager will identify, support, and integrate progressive outcomes on escalated files and highly sensitive projects related to people and culture, tenancies, stakeholder relationships, and inter‑departmental responses.

Specific Duties / Responsibilities

• Supervises and leads staff.
• Recruits, selects, hires and evaluates staff who report to this position, supporting other selection processes across the housing portfolio.
• Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to support their success.
• Establishes and practices appropriate professional boundaries with and between staff, tenants, and the community.
• Identifies needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.
• In consultation with the Director, is accountable for supporting the goals and improvement plans established with employees as it relates to matters of expectations, discipline and terminations.
• Represents the employer at grievance hearings and other employment related hearings such as arbitrations, Residential Tenancy Branch hearings, Labour Board hearings, and Human Rights Tribunal.

Advertised until 2026-01-04.